SFIA View: Technology management
Technology management
(new)
Technology service management ITMG
(unchanged)
Managing the provision of technology-based services to meet defined organisational needs.
Application support ASUP
(unchanged)
Delivering management, technical and administrative services to support and maintain live applications.
IT infrastructure operations ITOP
(modified)
Provisioning, deploying, configuring, operating, and optimising technology infrastructure across physical, virtual, and cloud-based environments.
System software administration SYSP
(modified)
Installing, managing, and maintaining operating systems, data management, office automation, and utility software across various infrastructure environments.
Network support NTAS
(unchanged)
Providing maintenance and support services for communications networks.
Systems installation and removal HSIN
(unchanged)
Installing and testing, or decommissioning and removing, systems or system components.
Configuration management CFMG
(unchanged)
Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.
Release and deployment RELM
(unchanged)
Applying the processes, systems and functions required to make new and changed services and features available for use.
Storage management STMG
(modified)
Provisioning, configuring, and optimising on-premises and cloud-based storage solutions, ensuring data availability, security, and alignment with business objectives.
Facilities management DCMA
(unchanged)
Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.