The global skills and competency framework for the digital world

SFIA View: Technology management

Technology management


Technology service management ITMG


Managing the provision of technology-based services to meet defined organisational needs.

Application support ASUP


Delivering management, technical and administrative services to support and maintain live applications.

IT infrastructure operations ITOP


Provisioning, deploying, configuring, operating, and optimising technology infrastructure across physical, virtual, and cloud-based environments.

System software administration SYSP


Installing, managing, and maintaining operating systems, data management, office automation, and utility software across various infrastructure environments.

Network support NTAS


Providing maintenance and support services for communications networks.

Systems installation and removal HSIN


Installing and testing, or decommissioning and removing, systems or system components.

Configuration management CFMG


Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.

Release and deployment RELM


Applying the processes, systems and functions required to make new and changed services and features available for use.

Storage management STMG


Provisioning, configuring, and optimising on-premises and cloud-based storage solutions, ensuring data availability, security, and alignment with business objectives.

Facilities management DCMA


Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.