Continuity management COPL

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Developing, implementing and testing a business continuity framework.

SFIA 9 is in development

SFIA 9 beta due in early July 2024
SFIA 9 planned for publication October 2024

Guidance notes

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Activities may include, but are not limited to:

identifying potential threats and assessing their business impact
developing plans and procedures to respond to an incident
ensuring critical business functions can continue with a planned level of disruption
ensuring an acceptable level of service can be restored after a disruption
developing organisational resilience
assuring that continuity is being designed into systems, processes and ways of working
implementing continuity management practices for cloud-based services
enabling continuous delivery, deployment and integration of applications and infrastructure without adverse impact or disruption to service
collaborating with external partners and suppliers to ensure continuity across the supply chain
using technologies and tools for enhanced risk assessment, monitoring, and decision-making
regularly communicating and training staff on their roles and responsibilities during disruptive events.

Incidents have a variety of causes, including, but not limited to, cyber-attacks, data breaches, organised crime, fires, floods, natural disasters, pandemics, health emergencies and supply chain failure.

Understanding the responsibility levels of this skill

Where lower levels are not defined...

Specific tasks and responsibilities are not defined because the skill requires a higher level of autonomy, influence, and complexity in decision-making than is typically expected at these levels. You can use the essence statements to understand the generic responsibilities associated with these levels.

Where higher levels are not defined...

Responsibilities and accountabilities are not defined because these higher levels involve strategic leadership and broader organisational influence that goes beyond the scope of this specific skill. See the essence statements.

Developing skills and demonstrating responsibilities related to this skill

The defined levels show the incremental progression in skills and reponsibilities.

Where lower levels are not defined...

You can develop your knowledge and support others who do have responsibility in this area by:

Learning key concepts and principles related to this skill and its impact on your role
Performing related skills (see the related SFIA skills)
Supporting others with tasks (generic examples are provided by the essence statements for each level)

Where higher levels are not defined...

You can progress by developing related skills which are better suited to higher levels of organisational leadership.

Levels

Defined at these levels:

Click to learn why SFIA skills are not defined at all 7 levels.

Show/hide extra descriptions and levels.

Level 1

Level 1 - Follow: Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.

Continuity management: Level 2

Level 2 - Assist: Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences.

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Maintains records of all related testing and training and ensures the availability of all documentation.

Records the actions taken and the consequences following an incident or live testing of a continuity plan for a lessons-learned report.

Continuity management: Level 3

Level 3 - Apply: Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace.

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Applies a structured approach to develop and document the detail for a continuity plan.

Maintains documentation of business continuity and disaster recovery plans.

Supports the development of a test plan and implementation of continuity management exercises.

Continuity management: Level 4

Level 4 - Enable: Essence of the level: Performs diverse complex activities, supports and supervises others, works autonomously under general direction, and contributes expertise to deliver team objectives.

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Contributes to the development of continuity management plans.

Identifies information and communication systems that support critical business processes.

Coordinates the business impact analysis and the assessment of risks.

Coordinates the planning, designing, and testing of contingency plans

Continuity management: Level 5

Level 5 - Ensure, advise: Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for achieving workgroup objectives and managing work from analysis to execution and evaluation.

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Manages the development, implementation and testing of continuity management plans.

Manages the relationship with individuals and teams who have authority for critical business processes and supporting systems.

Evaluates the critical risks and identifies priority areas for improvement.

Tests continuity management plans and procedures to ensure they address exposure to risk and that agreed levels of continuity can be maintained.

Continuity management: Level 6

Level 6 - Initiate, influence: Essence of the level: Has significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, fosters organizational collaboration, and accepts accountability in key areas.

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Sets the strategy for continuity management across the organisation.

Secures organisational commitment, funding and resources for continuity management.

Leads continuity management exercises.

Communicates the policy, governance, scope, and roles involved in continuity management. Has defined authority and accountability for the actions and decisions for continuity management

Level 7

Level 7 - Set strategy, inspire, mobilise: Essence of the level: Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.

Small change