Tristan Boot

Tristan is a Senior Consultant with Partner Consulting (part of the Digital Skills Agency). In addition to his role as a SFIA Consultant, Tristan is an expert on Service Management and Service Improvement.

Tristan’s experience spans across a range of industries including higher education, telecommunications, managed service provision, manufacturing, insurance and entertainment; and a broad experience covering most aspects of ITSM, with interests including Service Desk, Process Design, Change Management, Business Relationship Management, Knowledge Management, Customer Experience Management and Organisational Change.

Tristan’s mixture of thought leadership, technical skills, relationship management experience, communication skills and analytical and problem-solving techniques continue to prove invaluable to helping drive a successful Service Management culture.

He believes in keeping things simple, in the power of continual improvement, and in the importance of people and organisational culture. He thrives on building relationships and getting everyone on the same page to drive results for the customer.

After eight years as President of the New Zealand chapter of itSMF, Tristan stepped down in 2016 and his long and significant contribution to the Service Management community was recognised through being made a life member.