SFIA View: Related enterprise IT competencies

Related enterprise IT competencies

(new)

Business situation analysis BUSA

(unchanged)

Investigating business situations to define recommendations for improvement action.

Feasibility assessment FEAS

(unchanged)

Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment.

User research URCH

(unchanged)

Identifying users' behaviours, needs and motivations using observational research methods.

User experience analysis UNAN

(unchanged)

Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

User experience design HCEV

(unchanged)

Producing design concepts and prototypes for user interactions with and experiences of a product, system or service.

Solution architecture ARCH

(unchanged)

Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.

Data modelling and design DTAN

(unchanged)

Developing models and diagrams to represent and communicate data requirements and data assets.

Acceptance testing BPTS

(unchanged)

Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.

User experience evaluation USEV

(unchanged)

Validating systems, products or services against user experience goals, metrics and targets.

Service acceptance SEAC

(unchanged)

Managing the process to obtain formal confirmation that service acceptance criteria have been met.

Change control CHMG

(unchanged)

Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.

Incident management USUP

(unchanged)

Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.

Problem management PBMG

(unchanged)

Managing the life cycle of all problems that have occurred or could occur in delivering a service.

Portfolio management POMG

(unchanged)

Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.

Investment appraisal INVA

(unchanged)

Assessing the attractiveness of possible investments or projects.

Programme management PGMG

(unchanged)

Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.

Product management PROD

(unchanged)

Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.

Benefits management BENM

(unchanged)

Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.

Stakeholder relationship management RLMT

(unchanged)

Influencing stakeholder attitudes, decisions, and actions for mutual benefit.

Resourcing RESC

(unchanged)

Acquiring, deploying and onboarding resources.

Performance management PEMT

(unchanged)

Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.

Professional development PDSV

(unchanged)

Facilitating the professional development of individuals in line with their career goals and organisational requirements.

Governance GOVN

(unchanged)

Defining and operating a framework for making decisions, managing stakeholder relationships, and identifying legitimate authority.

Supplier management SUPP

(unchanged)

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Contract management ITCM

(unchanged)

Managing and controlling the operation of formal contracts for the supply of products and services.

Financial management FMIT

(unchanged)

Supporting the effective use and control of financial resources.