Related enterprise IT competencies

Investigating business situations to define recommendations for improvement action.

Defining, evaluating and describing business change options for financial, technical and business feasibility and strategic alignment.

Identifying users' behaviours, needs and motivations using observational research methods.

Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

Producing design concepts and prototypes for user interactions and experiences of a product, system or service.

Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.

Developing models and diagrams to represent, communicate and manage data requirements and data assets.

Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.

Validating systems, products or services against user experience goals, metrics and targets.

Managing the process to obtain formal confirmation that service acceptance criteria have been met.

Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.

Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.

Managing the lifecycle of all problems that have occurred or could occur in delivering a service.

Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.

Assessing the attractiveness of possible investments or projects.

Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.

Managing and developing products or services throughout their full lifecycle, from inception through growth, maturity, and decline, to retirement.

Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.

Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.

Acquiring, deploying and onboarding resources.

Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.

Facilitating the professional development of individuals in line with their career goals and organisational requirements.

Defining and operating frameworks for decision-making, risk management, stakeholder relationships and compliance with organisational and regulatory obligations.

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Managing and operating formal contracts, addressing supplier and client needs in product and service provision.

Managing the effective use and control of financial resources to support business strategies, compliance and risk mitigation.