The global skills and competency framework for the digital world

SFIA View: Digital technology enablers

Digital technology enablers

User experience analysis UNAN

Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

Requirements definition and management REQM

Managing requirements through the entire delivery and operational life cycle.

Machine learning MLNG

Developing systems that learn through experience and by the use of data.

Data science DATS

Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.

Business intelligence BINT

Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.

Data visualisation VISL

Facilitating understanding of data by displaying concepts, ideas, and facts using graphical representations.

Solution architecture ARCH

Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.

Systems design DESN

Designing systems to meet specified requirements and agreed systems architectures.

Business modelling BSMO

Producing abstract or distilled representations of real-world, business or gaming situations.

Customer service support CSMG

Managing and operating customer service or service desk functions.

Supplier management SUPP

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

User experience evaluation USEV

Validating systems, products or services against user experience goals, metrics and targets.