Digital technology enablers

Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

Managing requirements through the entire delivery and operational life cycle.

Developing systems that learn through experience and by the use of data.

Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.

Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.

Facilitating understanding of data by displaying concepts, ideas, and facts using graphical representations.

Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.

Designing systems to meet specified requirements and agreed systems architectures.

Producing abstract or distilled representations of real-world, business or gaming situations.

Managing and operating customer service or service desk functions.

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Validating systems, products or services against user experience goals, metrics and targets.