The global skills and competency framework for the digital world

Levels of responsibility: Level 4 - Enable

Essence of the level: Performs diverse complex activities, supports and supervises others, works autonomously under general direction, and contributes expertise to deliver team objectives

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes

(new)

The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.

Autonomy

Works under general direction within a clear framework of accountability. Exercises considerable personal responsibility and autonomy. 

Influence

Influences projects and team objectives. Has account level contact with customers, suppliers and partners. May have some responsibility for the work of others and for the allocation of resources. 

Complexity

Work includes a broad range of complex technical or professional activities in varied contexts.

Knowledge

Has knowledge across different areas in their field, integrating this knowledge to perform complex and diverse tasks.

Business skills / Behavioural factors

Decision making

  • Uses substantial discretion in identifying and responding to complex issues and assignments related to projects and team objectives. Escalates when scope is impacted. 
Planning

  • Plans, schedules and monitors work to meet given personal and/or team objectives and processes, demonstrating an analytical approach to meet time and quality targets. 
Collaboration

  • Facilitates collaboration between stakeholders who share common objectives.  
  • Engages with and contributes to the work of cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work. 
Problem solving

  • Investigates the cause and impact, evaluates options and resolves a broad range of complex issues. 
Creativity

  • Applies, facilitates and develops creative thinking concepts and finds alternative ways to approach team outcomes.
Communication

  • Communicates complex information fluently, both orally and in writing, when engaging with both technical and non-technical audiences including colleagues and internal and external stakeholders.
Leadership

  • Demonstrates an awareness of risk and may lead a team.
  • Contributes specialist expertise to requirements definition in support of proposals.
  • Shares knowledge and experience in own specialism to help others.
Adaptability and resilience

  • Enables others to adapt and change in response to challenges and changes in the work environment.
Learning and professional development

  • Rapidly absorbs and critically assesses new information and applies it effectively.
  • Maintains an awareness of emerging practices and their application and takes responsibility for driving own and team members’ development opportunities. 
Digital mindset

  • Maximises the capabilities of applications for their role and evaluates and supports the use of new technologies and digital tools.
  • Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism. 
Security, privacy and ethics

  • Applies and adapts applicable standards and recognises their importance in achieving team outcomes.