The global skills and competency framework for the digital world

SFIA View: Stakeholder management

Stakeholder management

None

Sourcing SORC

Managing, or providing advice on, the procurement or commissioning of products and services.

Supplier management SUPP

Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

Contract management ITCM

Managing and operating formal contracts, addressing supplier and client needs in product and service provision.

Stakeholder relationship management RLMT

Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.

Customer service support CSMG

Managing and operating customer service or service desk functions.

Business administration ADMN

Managing and performing administrative services and tasks to enable individuals, teams and organisations to succeed in their objectives.