Search results 310 items matching your search terms. Service level management Agreeing targets for service levels and assessing, monitoring and managing the delivery of services against the targets. Located in SFIA 9 / Skills Service catalogue management Providing a source of consistent information about available services and products to customers and users. Located in SFIA 9 / Skills Availability management Ensuring services deliver agreed levels of availability to meet the current and future needs of the business. Located in SFIA 9 / Skills Capacity management Ensuring service components have the capacity and performance to meet current and planned business needs. Located in SFIA 9 / Skills Incident management Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services. Located in SFIA 9 / Skills Problem management Managing the lifecycle of all problems that have occurred or could occur in delivering a service. Located in SFIA 9 / Skills Change control Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated. Located in SFIA 9 / Skills Asset management Managing the full lifecycle of assets from acquisition, operation, maintenance to disposal. Located in SFIA 9 / Skills Service acceptance Managing the process to obtain formal confirmation that service acceptance criteria have been met. Located in SFIA 9 / Skills Security operations Manages and administers security measures, using tools and intelligence to protect assets, ensuring compliance and operational integrity. Located in SFIA 9 / Skills < Previous 10 items 1 ... 6 7 8 9 10 11 12 ... 31 Next 10 items > Sort by relevance date (newest first) alphabetically Filter the results Current SFIA version Entire site Item type Select All/None Skill Page Responsibility Menu File Folder News Item Change Request Framework Generic Attribute New items since Yesterday Last week Last month Ever Subscribe to an always-updated RSS feed.
