The global skills and competency framework for the digital world

SFIA View: Digital technology enablers

Digital technology enablers

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User experience analysis UNAN

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Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

Requirements definition and management REQM

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Managing requirements through the entire delivery and operational life cycle.

Machine learning MLNG

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Developing systems that learn through experience and by the use of data.

Data science DATS

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Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.

Business intelligence BINT

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Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.

Data visualisation VISL

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Facilitating understanding of data by displaying concepts, ideas, and facts using graphical representations.

Solution architecture ARCH

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Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.

Systems design DESN

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Designing systems to meet specified requirements and agreed systems architectures.

Business modelling BSMO

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Producing abstract or distilled representations of real-world, business or gaming situations.

Customer service support CSMG

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Managing and operating customer service or service desk functions.

Supplier management SUPP

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Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.

User experience evaluation USEV

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Validating systems, products or services against user experience goals, metrics and targets.