The global skills and competency framework for the digital world

Levels of responsibility: Level 4 - Enable

Essence of the level: Performs diverse complex activities, supports and supervises others, works autonomously under general direction, and contributes expertise to deliver team objectives

Guidance notes


This is a prototype for SFIA 9. It is subject to change before publication.

The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.


  • Works under general direction within a clear framework of accountability. 
  • Exercises considerable personal responsibility and autonomy. 


  • Influences projects and team objectives.
  • Has account level contact with customers, suppliers and partners.
  • May have some responsibility for the work of others and for the allocation of resources. 


  • Work includes a broad range of complex technical or professional activities in varied contexts.


  • Has knowledge across different domains, integrating this knowledge to perform complex and diverse tasks.

Business skills / Behavioural factors

Decision making

  • Uses substantial discretion in identifying and responding to complex issues and assignments related to projects and team objectives. Escalates when scope is impacted. 

  • Plans, schedules and monitors work to meet given personal and/or team objectives and processes, demonstrating an analytical approach to meet time and quality targets.

  • Facilitates collaboration between stakeholders who share common objectives.  
Problem solving

  • Investigates the cause and impact, evaluates options and resolves a broad range of complex issues. 

  • Applies, facilitates and develops creative thinking concepts or finds innovative ways to approach a deliverable. 

  • Communicates complex information fluently, both orally and in writing, when engaging with both technical and nontechnical audiences including colleagues and internal and external stakeholders.

  • Demonstrates an awareness of risk and may lead a team.
  • Contributes specialist expertise to requirements definition in support of proposals.
Learning and professional development

  • Rapidly absorbs and critically assesses new information and applies it effectively.
  • Maintains an awareness of emerging practices and their application and takes responsibility for driving own and team members’ development opportunities. 
Digital mindset

  • Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism. 
Security, privacy and ethics

  • Applies and adapts applicable standards and recognises the importance of professionalism in achieving team outcomes.