The global skills and competency framework for the digital world

Levels of responsibility: Level 1 - Follow [prototype]

Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge.

SFIA 9 is in development

  • SFIA 9 beta due in early July 2024
  • SFIA 9 planned for publication October 2024

This is a prototype for SFIA 9. It is subject to change before publication.

Guidance notes

(new)

The SFIA Levels are levels of responsibility. As they progress, the levels describe increasing impact, responsibility and accountability in the workplace.

  • the generic attributes of autonomy, influence and complexity indicate the level of responsibility
  • the business skills/behavioural factors describe the behaviours required to be effective at the level of responsibility
  • the knowledge attributes describe what you need to know to meet your level of responsibility.

Understanding these attributes will guide you in getting the most out of SFIA and are also critical to understanding and applying the levels described in the SFIA skill descriptions.

Autonomy

Follows instructions and works under close direction. Receives specific instructions and guidance, has work closely reviewed. Uses little discretion in attending to enquiries.  Is expected to seek guidance in unexpected situations. 

Influence

Works mostly on their own tasks and interacts with their immediate team only. Develops an awareness how their work supports others.

Complexity

Performs routine activities in a structured environment.

Knowledge

Has basic knowledge of what is needed to perform routine, well-defined, predictable role-specific tasks.

Business skills / Behavioural factors

Decision making

  • Uses little discretion in attending to enquiries.  Is expected to seek guidance in unexpected situations. 
Planning

  • Confirms required steps for individual tasks.
Collaboration

  • Works mostly on their own tasks and interacts with their immediate team only. Develops an awareness how their work supports others.
Problem solving

  • Works towards understanding the issue and seeks assistance in resolving unexpected problems.  
Creativity

  • Participates in the generation of new ideas and offers basic new suggestions when prompted. 
Communication

  • Communicates with immediate team to understand and deliver on their assigned tasks. Observes, listens, and with encouragement, asks questions to seek information or clarify instructions.
Leadership

  • Proactively increases their understanding of their work tasks and responsibilities. 
Adaptability and resilience

  • Accepts change and is open to new ways of working.
Learning and professional development

  • Applies newly acquired knowledge to develop  skills for their role. Contributes to identifying own development opportunities. 
Digital mindset

  • Has basic digital skills to learn and use applications, processes and tools for their role. 
Security, privacy and ethics

  • Develops an awareness of the rules and expectations of their role and the organisation.