#1435 Extend Network support to include network configuration change request accepted
Extend Network support (NTAS) to cover operational network configuration necessary to resolve issues and and implement design changes.
Applying configuration settings to network devices and services needs to be added as part of the network support skill-set, alongside network monitoring and diagnostics.
Note, the specification of technical configurations and components is covered in Network design (NTDS), as proposed for SFIA 8.
Network Support - Overall description - unchanged
Guidance Notes - Add "and maintenance" to lead-in. Add bullet to cover network testing.
Support and maintenance activities include - but are not limited to ...
- monitoring network performance
- investigating and resolving problems
- devising work-arounds
- correcting faults
- making general or site-specific modifications
- network testing, routinely and following modification or fault-fix
- providing information, advice or training to users about networks functionality,
Network support: Level 5
Drafts and maintains procedures and documentation for network support and operation. Makes a significant contribution to the investigation, diagnosis and resolution of network problems. Ensures that all requests for support are dealt with according to set standards and procedures.
Network support: Level 4
Maintains the network support process and checks that all requests for support are dealt with according to agreed procedures. Ensures network configurations are applied to meet operational requirements in line with agreed procedures. Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
Network support: Level 3
Carries out agreed network maintenance tasks and specified operational configuration of network components. Identifies and resolves network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics.
Network support: Level 2
Contributes to the operational configuration of network components. Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
Proposed change applies to Network support
Current status of this request: accepted
What we decided
Accepted as part of broader review of Network support skills.
What we changed
All NTAS skills have been modified.