Skills
These are all the skills.
Service catalogue management
Providing a source of consistent information about available services and products to customers and users.
Availability management
Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.
Continuity management
Developing, implementing and testing a business continuity framework.
Capacity management
Ensuring service components have the capacity and performance to meet current and planned business needs.
Incident management
Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.
Problem management
Managing the lifecycle of all problems that have occurred or could occur in delivering a service.
Change control
Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
Asset management
Managing the full lifecycle of assets from acquisition, operation, maintenance to disposal.
Service acceptance
Managing the process to obtain formal confirmation that service acceptance criteria have been met.
Security operations
Manages and administers security measures, using tools and intelligence to protect assets, ensuring compliance and operational integrity.
Identity and access management
Manages identity verification and access permissions within organisational systems and environments.
Vulnerability assessment
Identifying and classifying security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact.
Digital forensics
Recovering and investigating material found in digital devices.
Cybercrime investigation
Investigates cybercrimes, collects evidence, determines incident impacts and collaborates with legal teams to protect digital assets.
Offensive cyber operations
Plans, executes and manages offensive cybersecurity operations, including target selection, electronic target folders and post-operation analysis.
Penetration testing
Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.
Records management
Planning, implementing and managing the full lifecycle of organisational records.
Analytical classification and coding
Interpreting information and assigning classifications or labels based on domain-specific knowledge, standards and guidelines to enable data analysis and use.
Database administration
Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.
Performance management
Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.