Contract management ITCM
The overall management and control of the operation of formal contracts for supply of products and services.
Moving to SFIA 8
There is an updated version of this skill for SFIA 8.
- New level 3 added to reflect lower level operational responsibilities and activities
- Informed by the review of SFIA in the context of information and cyber security and the US government NIST cybersecurity framework
- The skill descriptions have been edited for readability and guidance notes have been added
- Details available here - SFIA 8 Contract management
- SFIA 7 skill descriptions will remain available for you to use
- Previous SFIA assessments may be impacted by this change.
Levels of responsibility for this skill
| 4 | 5 | 6 |
Contract management: Levels 1-3
This skill is not typically observed or practiced at these levels of responsibility and accountability.
Contract management: Level 4
Sources and collects contract performance data (such as pricing and supply chain costs), and monitors performance against KPIs. Identifies and reports under-performance and develops opportunities for improvement. Monitors compliance with Terms and Conditions and take appropriate steps to address non-compliance. Pro-actively manages risk and reward mechanisms in the contract. Monitors progress against business objectives specified in the business case. Identifies where change is required, and plans for variations. In consultation with stakeholders, ensures that change management protocols are implemented.
Contract management: Level 5
Oversees and measures the fulfillment of contractual obligations. Uses key performance indicators (KPIs) to monitor and challenge performance and identify opportunities for continuous improvement. Develops strategies to address under-performance and compliance failures, including application of contract terms. Identifies where changes are required, evaluates the impact, and advises stakeholders about the implications and consequences for the business and/or the procurement element of programmes/projects. Negotiates variations and seeks appropriate authorisation. Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes.
Develops and implements change management protocols.
Contract management: Level 6
Negotiates and resolves contractual issues, including failure to meet contractual obligations. Promotes change control processes and leads variation negotiations when necessary. Champions continuous improvement programmes, jointly developing strategies and incentives to enhance performance. Undertakes comprehensive financial evaluations. Ensures non-discriminatory behaviour and legal compliance. Ensures that lessons learned from reviews are documented and promoted with all stakeholders. Develops broad industry/ category credentials as ‘best practice’ champion.
Contract management: Level 7
This skill is not typically observed or practiced at this level of responsibility and accountability.