The global skills and competency framework for the digital world

#1352 Proposed new skill: Employee experience (EEXP) change request accepted

A new skill is proposed that will address "employee experience" aspects of people management, in contrast to - and complementary to - work / performance management.

As part of the review of People management coverage in SFIA, a new skill is proposed that will address the employee experience (aka. employee engagement) responsibilities of a people manager.

This proposed skill and the revised Performance Management PEMT proposed are envisaged as complementary, either or both being potentially relevant to senior technical members of teams and workgroups, team leads, practice or chapter leads and others with people management responsibility.

Draft SFIA skills descriptions are offered, as follows: 


Employee experience – EEXP

Proposed SFIA 8 descriptions


Provision of support on any aspect of the employee experience within an organisation, including pastoral care, culture, engagement, diversity and cultural awareness.  

Level 4

  • Conducts ad-hoc or occasional mentoring work with junior colleagues.
  • Contributes to the active development of team culture and improvement of employee engagement.
  • Actively supports and contributes to initiatives promoting diversity and cultural awareness

Level 5

  • Responsible for coaching and mentoring of others.
  • Implements initiatives to improve team culture and employee engagement and advises on their ongoing development.
  • Recommends initiatives to promote diversity and cultural awareness and implements initiatives.

Level 6

  • Builds and implements effective strategies for team culture and employee engagement.
  • Assesses the quality of coaching and mentoring activities within a significant area of the business and ensures continuous development and improvement.
  • Devises and implements initiatives to promote diversity and cultural awareness and oversees their implementation.
  • Reviews the effectiveness of strategies and initiatives and makes recommendations for continuous improvement.

Level 7

  • Takes overall ownership of the employee experience within a significant area of the organisation.
  • Oversees the development of strategies and implementation of initiatives to improve pastoral care, culture, engagement and diversity.
  • Oversees the review and continuous development of the employee experience.

Current status of this request: accepted

Evaluating this request

See also Change request #1351, for PEMT

What we decided

Include in review of People management skills for SFIA 8

Matthew Burrows
Feb 09, 2021 08:09 PM

The mention of mentoring at level 4 could be seen to conflict with Business Skills, which only really introducing mentoring at level 5. Maybe at level 4 it should be something like "provides basic support to others in planning mentoring and other development actions". If we're going to cover mentoring here, then we should consider removing it from the generic LoRs to avoid too much duplication.

Leah Prevost
Feb 11, 2021 04:49 PM

Really interested to see the proposal for this new skill .. I'm seeing employee experience as so much bigger ... equally recognise this could be more than employee engagement ... although I wonder whether focussing this skill on employee engagement would be more straight forward.

Josh Bersin's HR Predictions Report 2021- Employee Experience is now a corporate strategy - employee experience encompasses issues ranging such as work protocols, management support, workplace design, rewards, development, careers and culture

SFIA Updates Manager
Feb 11, 2021 05:01 PM

Mentioning Josh Bersin -

This got me thinking about the difference between designing the employee experience and delivering the employee experience.

so for example
- designing the employee experience could be an HR role with the addition of the (already in SFIA) User experience analysis, design, evaluation skills
- delivering the employee experience is for the roles with people management responsibilities as Andy describes above