#1307 Need to cater for Service Integration and Management (SIAM) change request deferred
Service Integration and Management (SIAM) is being increasingly used to improve end-to-end service quality and value in complex multi-vendor environments.
The current SINT skill appears to be focused on system integration concepts that are too limited in scope and software/application-centric. I have noticed that most large government initiatives (at least in Australia, but I'm fairly sure elswhere) thare is a much greater focus on end-to-end services often with components provided by multiple partners and vendors. This means that there is a strong requirement to integrate and manage at the sevice level not just at the application level and for nominated and requires clear definition of:
- how responsibilities are allocated for both elements of the service and the end-to-end service as a whole;
- how support processes and procedures will integrate in a way the is seamless to the business customers and users;
- how service quality will be measured and accurately reported in a way that is meaningful to the various stakeholders, demonstrates the value delivered, and which informs improvement actions when necessary;
- how services can evolve in the future to meet both changing business needs and ongoing developments in best practice frameworks and guidance; and
- how services will be future proofed so that benefits can be delivered over the long term and avoiding costly re-engineering in the short or medium term.
I would request that the current SINT skill is significantly expanded to include SIAM, including consideration of a Level 7 skill, or preferably a new SIAM skill established, probably with skills at Levels 7 to 4.
Proposed change applies to Systems integration and build
Current status of this request: deferred
What we decided
Proposal is that SIAM can be catered for by application of existing skills. This CR is retained in the deferred list to monitor developments and whether a separate SFIA skill is required.
SINT is a technical skill rather than the management skills implied by SIAM.
What we changed
Guidance notes for OCDV and ISCO have been updated.