#1403 Enhancements to USUP-2 from Information Communications Technician (Level 3, Standard Reference ST0973) change request accepted
After reviewing the Information Communications Technician (Level 3, Standard Reference ST0973) it is suggested to enhance the definition of USUP-2.
Statements to consider adding:
- Undertake the relevant processes with the relevant tools and technologies to resolve technical issues.
Proposed change applies to Incident management
Current status of this request: accepted
What we decided
Reviewed against USUP and ITOP.
USUP (Incident management) is the management process to ensure issues are resolve d- ITOP is the skill needed to resolve technical issues.
What we changed
ITOP-2 updated