Search results 258 items matching your search terms. Customer service support Managing and operating customer service or service desk functions. Located in SFIA 8 / Skills Problem management Managing the life cycle of all problems that have occurred or could occur in delivering a service. Located in SFIA 8 / Skills Learning delivery Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media. Located in SFIA 8 / Skills IT infrastructure Deploying, configuring and operating IT Infrastructure. Located in SFIA 8 / Skills Selling Finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities. Located in SFIA 8 / Skills User research Identifying users' behaviours, needs and motivations using observational research methods. Located in SFIA 8 / Skills Availability management Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business. Located in SFIA 8 / Skills Hardware design Specifying a hardware design model for a defined system architecture. Located in SFIA 8 / Skills Competency assessment Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA. Located in SFIA 8 / Skills Performance management Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results. Located in SFIA 8 / Skills < Previous 10 items 1 ... 11 12 13 14 15 16 17 ... 26 Next 10 items > Sort by relevance date (newest first) alphabetically Filter the results Current SFIA version Entire site Item type Select All/None Skill Page Responsibility Menu File Folder News Item Change Request Framework Generic Attribute New items since Yesterday Last week Last month Ever Subscribe to an always-updated RSS feed.