Skills at a glance

Skills by category

Category	Skill	Levels
Technology management	Technology service management ITMG					5	6	7
	Application support ASUP		2	3	4	5
	Infrastructure operations ITOP	1	2	3	4	5
	System software administration SYSP		2	3	4	5
	Network support NTAS	1	2	3	4	5
	Systems installation and removal HSIN	1	2	3	4	5
	Configuration management CFMG		2	3	4	5	6
	Release management RELM		2	3	4	5	6
	Deployment DEPL		2	3	4	5	6
	Storage management STMG		2	3	4	5	6
	Facilities management DCMA		2	3	4	5	6
Service management	Service level management SLMO		2	3	4	5	6	7
	Demand management DEMM				4	5	6
	Service catalogue management SCMG		2	3	4	5
	Availability management AVMT			3	4	5	6
	Continuity management COPL		2	3	4	5	6
	Incident management USUP	1	2	3	4	5	6
	Capacity management CPMG		2	3	4	5	6
	Problem management PBMG		2	3	4	5
	Change control CHMG		2	3	4	5	6
	Asset management ASMG		2	3	4	5	6
	Service acceptance SEAC			3	4	5	6
Security services	Identity and access management IAMT	1	2	3	4	5	6
	Security operations SCAD	1	2	3	4	5	6
	Vulnerability assessment VUAS		2	3	4	5
	Penetration testing PENT		2	3	4	5	6
	Threat intelligence THIN		2	3	4	5	6