The global skills and competency framework for the digital world

Levels of responsibility: Level 2


Works under routine direction. Uses limited discretion in resolving issues or enquiries. Works without frequent reference to others.


Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. May have more influence in own domain.


Performs a range of work activities in varied environments. May contribute to routine issue resolution.

Business skills

Understands and uses appropriate methods, tools and applications. Demonstrates a rational and organised approach to work. Identifies and negotiates own development opportunities. Has sufficient communication skills for effective dialogue with customers, suppliers and partners. Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons. Absorbs new information when it is presented systematically and applies it effectively.