The global skills and competency framework for the digital world

Levels of responsibility: Level 1


Works under supervision. Uses little discretion. Is expected to seek guidance in unexpected situations.


Minimal influence. May work alone, or interact with immediate colleagues.


Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems.

Business skills

Uses basic information systems and technology functions, applications, and processes. Demonstrates an organised approach to work. Learns new skills and applies newly acquired knowledge. Follows code of conduct, ethics and organisational standards. Is aware of health and safety issues. Has sufficient communication skills for effective dialogue with others. Contributes to identifying own development opportunities.