Complexity - self assessment of behavioural factors

Logged in users can download the pdf here
You can register as a new user here.

Generic Attribute: Complexity

Describes the scale and impact of the issues, opportunities, tasks and processes addressed in the workplace.

Execution performance

The Execution performance process converts objectives into results. I.e., getting the job done.  This behavioural factor describes and quantifies:

• The complexity of tasks and activities e.g., routine, complex and non-routine or professional activities.
• The characteristics of the work situation and environment e.g., structured or varied?

 Question:
- How would you characterise your work situation?
- Is your work well defined or ambiguous?
- Are you responsible for defining your own tasks and timelines of deliverables?

Problem solving

Identifies the source of the issue, evaluate the options, and to develop and implement a solution to remove the cause. The levels describe the degree of recognition of the relationship between parts of the problem and looks at the impact to the task, deliverable, project or organisation in solving the problem.

This behavioural factor describes and quantifies:

• The scope of the activities expected to resolve the problem at each level - for example: requires assistance; contribution to problem resolution; investigation; definition and resolution and management of the problem solving process.
• The level of complexity of the problem in terms of routine, moderately complex and complex.

Question: In your daily work activities think about the type of problem and level of complexity required in solving the issue. 
For example: 
L3 Determines and applies solutions from a range of agreed remedies for moderately complex issues
L4 investigates novel, ill defined complex problems

Creativity

The ability to think new and imaginative ideas in approaching a task or solving a problem; to develop creative thinking concepts to solve complex problems or find interesting ways to approach tasks to produce solutions.

This behavioural factor describes and quantifies:

• The scope of the activities in applying creativity e.g., participates in; may apply; applies and contributes; or applies, facilitates and develops.
• What the creativity is applied to e.g., generating new ideas; new ways to approach a task; new ways to complete tasks; or innovative ways to approach a deliverable.

Question: How much creativity is expected in your role? 
- Consider what you apply creativity to for example: participating; contributing or producing tasks or deliverables.

 Note: Creativity for level 5-7 is captured in the Generic attribute of Business Skills to focus on the application of creativity to management skills.  Levels 1-4 focus on the creativity applied to specific tasks.

Leadership

Utilisation of appropriate interpersonal styles and methods in guiding individuals (subordinates, peers, superiors) or groups towards task accomplishment.

This behavioural factor describes and quantifies:

• The scope of the management responsibility in applying leadership skills e.g. Implements and executes; development and implementation or formulation and implementation.
• The span of control in management responsibilities for policy and strategy.

Question: 
Do you have a leadership role in the formulation, execution and implementation of organisational policy and strategy?

Note: Levels 1-4 see Execution Performance for using organisational standards.

Attributes

A quality, character or characteristic ascribed to someone or something.

 This behavioural factor describes and quantifies:

• The level expertise required to complete work for example: understanding the relationships between own specialism and others; or deep expertise in own specialism(s) and an understanding of its impact; or deep understanding of the industry and the implications of emerging technologies
• The span of control this expertise is applied to for example: customer/organisational requirements; or broader business and wider customer/organisation; or the wider business environment.

Question: What attributes do you need to be successful in your role?

Note: L 1-4 see Knowledge attributes