Search results 260 items matching your search terms. Availability management Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business. Located in SFIA 8 / Skills User research Identifying users' behaviours, needs and motivations using observational research methods. Located in SFIA 8 / Skills Selling Finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities. Located in SFIA 8 / Skills IT infrastructure Deploying, configuring and operating IT Infrastructure. Located in SFIA 8 / Skills Learning delivery Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media. Located in SFIA 8 / Skills Problem management Managing the life cycle of all problems that have occurred or could occur in delivering a service. Located in SFIA 8 / Skills Customer service support Managing and operating customer service or service desk functions. Located in SFIA 8 / Skills Measurement Developing and operating a measurement capability to support agreed organisational information needs. Located in SFIA 8 / Skills Radio frequency engineering Designing, installing and maintaining radio frequency based devices and software. Located in SFIA 8 / Skills Resourcing Acquiring, deploying and onboarding resources. Located in SFIA 8 / Skills < Previous 10 items 1 ... 14 15 16 17 18 19 20 ... 26 Next 10 items > Sort by relevance date (newest first) alphabetically Filter the results Current SFIA version Entire site Item type Select All/None Skill Page Responsibility Menu File Folder News Item Change Request Framework Generic Attribute New items since Yesterday Last week Last month Ever Subscribe to an always-updated RSS feed.