The global skills and competency framework for the digital world

User experience evaluation USEV

Evaluation of systems, products or services, to assure that the stakeholder and organisational requirements have been met, required practice has been followed, and systems in use continue to meet organisational and user needs. Iterative assessment (from early prototypes to final live implementation) of effectiveness, efficiency, user satisfaction, health and safety, and accessibility to measure or improve the usability of new or existing processes, with the intention of achieving optimum levels of product or service usability.

Levels

Defined at these levels: 2 3 4 5 6

User experience evaluation: Level 1

This skill is not typically observed when working at this level of responsibility.

User experience evaluation: Level 2

Assists in the preparations for evaluations and in the operation of the test environment. Assists in collection of feedback on the developing design, from end users and other representative sources. Maintains the test environment.

User experience evaluation: Level 3

Evaluate prototypes to obtain user feedback on requirements of developing systems. Tests the usability of component systems, and alternative designs, administering formative and summative usability tests, logging and analysing data. Check systems for adherence to applicable human science knowledge, style guides, guidelines, standards and legislation. Evaluates the usability of existing or competitor systems to provide benchmark values and as input to design.

User experience evaluation: Level 4

Plans and performs all types of evaluation, in order to check that stakeholder and organisational requirements have been met, choosing between formative and summative usability tests. Selects and administers moderated or unmoderated usability tests. Tests developing systems to ensure compatibility with user requirements, tasks and environment, as defined in agreed specifications. Checks systems in use for changes in organisational, user, other stakeholder, and usability needs and to ensure that these needs continue to be met. Assesses the stability of requirements against changes in context of use. Interprets and presents results of evaluations to design team(s), prioritising usability issues.

User experience evaluation: Level 5

Advises on achievement of usability (including health and safety and accessibility) of specific visual design approaches and their suitability for different audiences. Advises on what to evaluate and type of evaluation. Manages evaluation of systems, products or services, to assure that the stakeholder and organisational requirements have been met, required practice has been followed, and systems in use continue to meet organisational and user needs. Evaluates design aspects of web tenders and a proposals including wireframes and mockups. Ensures that the results of evaluations are understood by system developers. Influences design teams to take action on the findings of usability tests

User experience evaluation: Level 6

Is responsible for organisational commitment to high standards in all aspects of the interaction between users and deployed technology - the user experience. Specifies ergonomics standards and methods to meet organisational objectives. Acts to influence the perception of the organisation, in relation to ergonomics, and the user experience of deployed products and systems, and to ensure that this is addressed in future design.

User experience evaluation: Level 7

This skill is not typically observed when working at this level of responsibility.