Green operations and optimisation

Agreeing targets for service levels and assessing, monitoring and managing the delivery of services against the targets.

Providing a source of consistent information about available services and products to customers and users.

Provisioning, deploying, configuring, operating and optimising technology infrastructure across physical, virtual and cloud-based environments.

Ensuring service components have the capacity and performance to meet current and planned business needs.

Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.

Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business objectives.

Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.

Delivering management, technical and administrative services to support and maintain live applications.

Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.

Managing the lifecycle of all problems that have occurred or could occur in delivering a service.

Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.

Identifying and assessing new and emerging technologies, products, services, methods and techniques.