SFIA View: Service management
Skills at a glance
Skills by category
| Skill | Levels | ||||||
|---|---|---|---|---|---|---|---|
| Service level management SLMO | 2 | 3 | 4 | 5 | 6 | 7 | |
| Demand management DEMM | 4 | 5 | 6 | ||||
| Service catalogue management SCMG | 2 | 3 | 4 | 5 | |||
| Availability management AVMT | 3 | 4 | 5 | 6 | |||
| Continuity management COPL | 2 | 3 | 4 | 5 | 6 | ||
| Incident management USUP | 1 | 2 | 3 | 4 | 5 | 6 | |
| Capacity management CPMG | 2 | 3 | 4 | 5 | 6 | ||
| Problem management PBMG | 2 | 3 | 4 | 5 | |||
| Change control CHMG | 2 | 3 | 4 | 5 | 6 | ||
| Asset management ASMG | 2 | 3 | 4 | 5 | 6 | ||
| Service acceptance SEAC | 3 | 4 | 5 | 6 | |||