إدارة الحوادث USUP

activities may include but are not limited to:

• designs and implements different processes and procedures for different categories of incidents, including but not limited to major incidents, information or cybersecurity incidents, complex accidents and minor impact incidents.
• formation of incident response teams or security incident response teams
• route requests for assistance to appropriate functions to resolve them.
• monitor problem-solving activity
• notify users, customers and key stakeholders of progress towards service recovery.

accidents may affect many areas, including but not limited to business operations, information security, it systems, services, workers, customers or other vital areas of work.

it may be necessary to have different roles/groups to diagnose and resolve incidents, such as the availability of users, domain experts, service staff, support teams, suppliers and partners. although they play a role in the accident management process, they do not necessarily need to have accident management skills.