Skills at a glance

Skills by category

Skill	Levels
Records management RMGT	1	2	3	4	5
Customer service support CSMG	1	2	3	4	5	6
Incident management USUP	1	2	3	4	5	6
Availability management AVMT			3	4	5	6
Continuity management COPL		2	3	4	5	6
Problem management PBMG		2	3	4	5
Analytical classification and coding ANCC		2	3	4	5	6
Content publishing ICPM	1	2	3	4	5	6
Content design and authoring INCA	1	2	3	4	5	6
Database administration DBAD		2	3	4	5
Storage management STMG		2	3	4	5	6
Capacity management CPMG		2	3	4	5	6