#1405 Enhancements to SMLO-2 from Information Communications Technician (Level 3, Standard Reference ST0973) change request accepted

After reviewing the Information Communications Technician (Level 3, Standard Reference ST0973) apprenticeship standard it is suggested that SMLO-2 is enhanced.

Statements to consider adding – SMLO-2

Monitor and report telecommunications or communications systems performance to enable service delivery.

Proposed change applies to Service level management

Current status of this request: accepted

What we decided

Reviewed against SLMO and ITOP.

What we changed

ITOP-2 updated