SFIA View: Customer experience management
Skills at a glance
Skills by category
| Skill | Levels | ||||||
|---|---|---|---|---|---|---|---|
| Customer experience CEXP | 2 | 3 | 4 | 5 | 6 | ||
| Customer engagement and loyalty CELO | 3 | 4 | 5 | 6 | |||
| Customer service support CSMG | 1 | 2 | 3 | 4 | 5 | 6 | |
| Service level management SLMO | 2 | 3 | 4 | 5 | 6 | 7 | |
| Service catalogue management SCMG | 2 | 3 | 4 | 5 | |||
| Financial analysis FIAN | 2 | 3 | 4 | 5 | 6 | ||
| Market research MRCH | 3 | 4 | 5 | 6 | |||