SFIA 8 - service management related changes

A summary of the SFIA 8 changes related to service management practice areas.

Summary of changes

  • All skill descriptions in have been edited for readability and guidance notes have been added
  • Additional skills have been added for SFIA 8
  • Some skills have be re-named – but have broadly the same content
  • Some skills have been re-named and re-structured e.g. may have been additional levels of content changes
  • The mapping of SFIA 8 skills to practice areas is here

Full details of the changes to all SFIA skills for SFIA 8 can be found here.

The table below provides a brief summary.

ITIL® 4 Practice

SFIA Skill(s) impacted

Brief rationale

Architecture Management --- n/a --- Skills edited for readability and guidance notes added
Continual Improvement --- n/a --- Skills edited for readability and guidance notes added
Information Security Management Security operations Re-named skill for SFIA 8 (was Security administration)
Personal data protection New skill for SFIA 8
Knowledge Management --- n/a --- Skills edited for readability and guidance notes added
Measurement and Reporting Business intelligence New skill for SFIA 8 (was part of Analytics)
Technology service management Restructured skill for SFIA 8 (was IT management)
Organisational Change Management Organisational change management Re-structured skill for SFIA 8 (was Change implementation planning and management)
Portfolio Management Investment appraisal New skill for SFIA 8
Project Management Organisational facilitation New skill for SFIA 8
Stakeholder relationship management Re-named skill for SFIA 8 (was Relationship management)
Relationship Management Stakeholder relationship management Re-named skill for SFIA 8 (was Relationship management)
Risk Management Risk management Re-named skill for SFIA 8 (was Business risk management)
Governance Re-named skill for SFIA 8 (was Enterprise IT governance)
Service Financial Management Investment appraisal New skill for SFIA 8
Strategy Management Technology service management Restructured skill for SFIA 8 (was IT management)
Supplier Management Risk management Re-named skill for SFIA 8 (was Business risk management)
Workforce and Talent Management Workforce planning WFPL New skill for SFIA 8
Resourcing Restructured skill for SFIA 8 (Workforce planning moved)
Employee experience New skill for SFIA 8
Availability Management --- n/a --- Skills edited for readability and guidance notes added
Business Analysis Business situation analysis Feasibility assessment New skills for SFIA 8 (was Business analysis BUAN)
Capacity and Performance Management --- n/a --- Skills edited for readability and guidance notes added
Change Enablement Change control Re-named skill for SFIA 8 (was Change management)
Incident Management --- n/a --- Skills edited for readability and guidance notes added
IT Asset Management --- n/a --- Skills edited for readability and guidance notes added
Monitoring and Event Management Security operations Re-named skill for SFIA 8 (was Security administration)
Problem Management --- n/a --- Skills edited for readability and guidance notes added
Release Management --- n/a --- Skills edited for readability and guidance notes added
Service Catalogue Management Service catalogue management SCMG New skill for SFIA 8
Service Configuration Management --- n/a --- Skills edited for readability and guidance notes added
Service Continuity Management --- n/a --- Skills edited for readability and guidance notes added
Service Design Service level management Remove from mapping -  covered in Service level management practice are
Service Desk --- n/a --- Skills edited for readability and guidance notes added
Service Level Management --- n/a --- Skills edited for readability and guidance notes added
Service Request Management --- n/a --- Skills edited for readability and guidance notes added
Service Validation and Testing Acceptance testing Re-structured skill for SFIA 8 (was Business process testing)
Deployment Management Organisational change management CIPM Re-structured skill for SFIA 8 (was Change implementation planning and management)
Systems installation and removal HSIN Re-named skill for SFIA 8 (was Systems installation /decommissioning)
Infrastructure and Platform Management Technology service management Restructured skill for SFIA 8 (was IT management)
Software Development and Management Software configuration Re-structured skill for SFIA 8 (was Porting/Software configuration)