SFIA 8 - service management related changes
A summary of the SFIA 8 changes related to service management practice areas.
Summary of changes
- All skill descriptions in have been edited for readability and guidance notes have been added
- Additional skills have been added for SFIA 8
- Some skills have be re-named – but have broadly the same content
- Some skills have been re-named and re-structured e.g. may have been additional levels of content changes
- The mapping of SFIA 8 skills to practice areas is here
Full details of the changes to all SFIA skills for SFIA 8 can be found here.
The table below provides a brief summary.
ITIL® 4 Practice |
SFIA Skill(s) impacted |
Brief rationale |
| Architecture Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Continual Improvement | --- n/a --- | Skills edited for readability and guidance notes added |
| Information Security Management | Security operations | Re-named skill for SFIA 8 (was Security administration) |
| Personal data protection | New skill for SFIA 8 | |
| Knowledge Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Measurement and Reporting | Business intelligence | New skill for SFIA 8 (was part of Analytics) |
| Technology service management | Restructured skill for SFIA 8 (was IT management) | |
| Organisational Change Management | Organisational change management | Re-structured skill for SFIA 8 (was Change implementation planning and management) |
| Portfolio Management | Investment appraisal | New skill for SFIA 8 |
| Project Management | Organisational facilitation | New skill for SFIA 8 |
| Stakeholder relationship management | Re-named skill for SFIA 8 (was Relationship management) | |
| Relationship Management | Stakeholder relationship management | Re-named skill for SFIA 8 (was Relationship management) |
| Risk Management | Risk management | Re-named skill for SFIA 8 (was Business risk management) |
| Governance | Re-named skill for SFIA 8 (was Enterprise IT governance) | |
| Service Financial Management | Investment appraisal | New skill for SFIA 8 |
| Strategy Management | Technology service management | Restructured skill for SFIA 8 (was IT management) |
| Supplier Management | Risk management | Re-named skill for SFIA 8 (was Business risk management) |
| Workforce and Talent Management | Workforce planning WFPL | New skill for SFIA 8 |
| Resourcing | Restructured skill for SFIA 8 (Workforce planning moved) | |
| Employee experience | New skill for SFIA 8 | |
| Availability Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Business Analysis | Business situation analysis Feasibility assessment | New skills for SFIA 8 (was Business analysis BUAN) |
| Capacity and Performance Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Change Enablement | Change control | Re-named skill for SFIA 8 (was Change management) |
| Incident Management | --- n/a --- | Skills edited for readability and guidance notes added |
| IT Asset Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Monitoring and Event Management | Security operations | Re-named skill for SFIA 8 (was Security administration) |
| Problem Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Release Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Service Catalogue Management | Service catalogue management SCMG | New skill for SFIA 8 |
| Service Configuration Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Service Continuity Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Service Design | Service level management | Remove from mapping - covered in Service level management practice are |
| Service Desk | --- n/a --- | Skills edited for readability and guidance notes added |
| Service Level Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Service Request Management | --- n/a --- | Skills edited for readability and guidance notes added |
| Service Validation and Testing | Acceptance testing | Re-structured skill for SFIA 8 (was Business process testing) |
| Deployment Management | Organisational change management CIPM | Re-structured skill for SFIA 8 (was Change implementation planning and management) |
| Systems installation and removal HSIN | Re-named skill for SFIA 8 (was Systems installation /decommissioning) | |
| Infrastructure and Platform Management | Technology service management | Restructured skill for SFIA 8 (was IT management) |
| Software Development and Management | Software configuration | Re-structured skill for SFIA 8 (was Porting/Software configuration) |