Service management
Mapping SFIA 8 skills to service management practice areas and roles
Mapping SFIA 8 skills to ITIL® 4 practice areas and service management roles.
SFIA 8 - service management related changes
A summary of the SFIA 8 changes related to service management practice areas.
Mapping SFIA 7 skills to service management practice areas and roles
Mapping SFIA 7 skills to ITIL® 4 practice areas and service management roles
Mapping SFIA 9 skills to service management practice areas and roles
Mapping SFIA 9 skills to ITIL® 4 practice areas and service management roles.