SFIA 10 skills directory A–Z

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Generic attributes, business skills and behavioural factors.
- also known as workplace skills, employability skills, 21st-century skills, transferable skills, transversal skills, durable skills, power skills, or soft skills
SFIA 10 change tracker - For full details of changes for SFIA 10 - use the Excel sheet

Title	Skill code	Description
Accessibility and inclusion	ACIN	Driving accessibility and inclusion in services and products.
Analytical classification and coding	ANCC	Interpreting information and assigning classifications or labels based on domain-specific knowledge, standards and guidelines to enable data analysis and use.
Animation development	ADEV	Designing and developing animated and interactive systems such as games, simulations and virtual environments.
Application support	ASUP	Delivering management, technical and administrative services to support and maintain live applications.
Artificial intelligence (AI) and data ethics	AIDE	Implementing and promoting ethical practices in the design, development, deployment and use of AI and data technologies.
Asset management	ASMG	Managing the full lifecycle of assets from acquisition, operation, maintenance to disposal.
Audit	AUDT	Delivering independent, risk-based assessments of the effectiveness of processes, the controls and the compliance environment of an organisation.
Availability management	AVMT	Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.
Benefits management	BENM	Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.
Bid/proposal management	BIDM	Managing preparation and submission of bids and proposals for contracts, grants, projects, or services.
Brand management	BRMG	Managing brand strategy to establish and enhance brand identity and value aligned with organisational goals.
Budgeting and forecasting	BUDF	Developing and managing financial budgets and forecasts to enable effective decision-making and resource allocation.
Business administration	ADMN	Managing and performing administrative services and tasks to enable individuals, teams and organisations to succeed in their objectives.
Business intelligence	BINT	Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.
Business modelling	BSMO	Creating abstract or distilled models of business scenarios, representing processes, data and roles to support decision-making and analysis.
Business process improvement	BPRE	Creating new and potentially disruptive approaches to performing business activities.
Business situation analysis	BUSA	Investigating business situations to define recommendations for improvement action.
Capacity management	CPMG	Ensuring service components have the capacity and performance to meet current and planned business needs.
Certification scheme operation	CSOP	Designing, developing and operating certification schemes, accreditations and credentials, including digital credentials or badges.
Change control	CHMG	Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
Competency assessment	LEDA	Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
Configuration management	CFMG	Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.
Consultancy	CNSL	Providing advice and recommendations, based on expertise and experience, to address client needs.
Content design and authoring	INCA	Planning, designing and creating content that meets user-centred and organisational needs, encompassing textual information, graphical content and multimedia elements.
Content publishing	ICPM	Managing processes to collect, assemble and publish content across various channels to meet organisational and audience needs.
Continuity management	COPL	Developing, implementing and testing a business continuity framework.
Contract management	ITCM	Managing and operating formal contracts, addressing supplier and client needs in product and service provision.
Cost management	COMG	Planning, controlling and analysing costs to enable the effective use of financial resources.
Customer engagement and loyalty	CELO	Developing and executing strategies to attract, engage and retain customers through targeted communications and loyalty initiatives.
Customer experience	CEXP	Ensuring the delivery of high-quality interactions and experiences that meet customer expectations across all touchpoints and channels.
Customer service support	CSMG	Managing and operating customer service or service desk functions.
Cybercrime investigation	CRIM	Investigates cybercrimes, collects evidence, determines incident impacts and collaborates with legal teams to protect digital assets.
Data analytics	DAAN	Enabling data-driven decision making by extracting, analysing and communicating insights from structured and unstructured data.
Data engineering	DENG	Designing, building, operationalising, securing and monitoring data pipelines, stores and real-time processing systems for scalable and reliable data management.
Data management	DATM	Developing and implementing plans, policies and practices that control, protect and optimise the value and governance of data assets.
Data modelling and design	DTAN	Developing models and diagrams to represent, communicate and manage data requirements and data assets.
Data science	DATS	Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.
Data visualisation	VISL	Facilitating understanding of data by displaying concepts, ideas and facts using graphical representations.
Database administration	DBAD	Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.
Database design	DBDS	Specifying, designing and maintaining mechanisms for storing and accessing data across various environments and platforms.
Delivery management	DEMG	Ensuring successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles.
Demand management	DEMM	Analysing and proactively managing business demand for new services or modifications to existing service features or volumes.
Deployment	DEPL	Transitioning software from development to live usage, managing risks and ensuring it works as intended.
Digital forensics	DGFS	Recovering and investigating material found in digital devices.
Digital marketing	DIGM	Planning and executing activities to promote products, services and brands through digital channels and technologies.
Emerging technology monitoring	EMRG	Identifying and assessing new and emerging technologies, products, services, methods and techniques.
Employee experience	EEXP	Enhancing employee engagement and ways of working, empowering employees and supporting their health and wellbeing.
Enterprise and business architecture	STPL	Aligning an organisation's technology strategy with its business mission, strategy and processes and documenting this using architectural models.
Facilities management	DCMA	Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.
Feasibility assessment	FEAS	Defining, evaluating and describing business change options for financial, technical and business feasibility and strategic alignment.
Financial analysis	FIAN	Conducting in-depth analysis of financial data to derive insights and support decision-making.
Financial management	FMIT	Managing the effective use and control of financial resources to support business strategies, compliance and risk mitigation.
Formal research	RSCH	Systematically creating new knowledge by data gathering, innovation, experimentation, evaluation and dissemination.
Functional testing	TEST	Assessing specified or unspecified functional requirements and characteristics of products, systems and services through investigation and testing.
Governance	GOVN	Defining and operating frameworks for decision-making, risk management, stakeholder relationships and compliance with organisational and regulatory obligations.
Graphic design	GRDN	Creating and applying visual concepts to communicate ideas, enhance aesthetics and improve user experience across digital and print media.
Hardware design	HWDE	Specifying and designing hardware systems and components to meet defined requirements by following agreed design principles and standards.
High-performance computing	HPCC	Using advanced computer systems and special programming techniques to solve complex computational problems.
Identity and access management	IAMT	Manages identity verification and access permissions within organisational systems and environments.
Incident management	USUP	Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.
Information and data compliance	PEDP	Implementing and promoting compliance with information and data management legislation.
Information assurance	INAS	Protecting against and managing risks related to the use, storage and transmission of data and information systems.
Information management	IRMG	Enabling the effective management and use of information assets.
Information security	SCTY	Defining and operating a framework of security controls and security management strategies.
Information systems coordination	ISCO	Coordinating information and technology strategies where the adoption of a common approach would benefit the organisation.
Infrastructure design	IFDN	Designing technology infrastructure to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Infrastructure operations	ITOP	Provisioning, deploying, configuring, operating and optimising technology infrastructure across physical, virtual and cloud-based environments.
Innovation management	INOV	Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.
Investment appraisal	INVA	Assessing the attractiveness of possible investments or projects.
Job analysis and design	JADN	Planning, analysing and designing job roles and structures to align with organisational requirements, goals and culture.
Knowledge management	KNOW	Systematically capturing, developing and leveraging vital knowledge to create value and enhance organisational performance.
Learning and development management	ETMG	Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.
Learning delivery	ETDL	Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.
Learning design and development	TMCR	Designing and developing resources to transfer knowledge, develop skills and change behaviours.
Machine learning	MLNG	Developing systems that learn from data and experience, improving performance, accuracy and adaptability in dynamic environments.
Market research	MRCH	Gathering, analysing and interpreting data about markets, customers and competitors to inform business decisions and strategies.
Marketing campaign management	MKCM	Executing, monitoring and optimising marketing campaigns across various channels to engage target audiences and achieve desired outcomes.
Marketing management	MKTG	Developing, implementing and managing marketing strategies and plans to achieve organisational objectives and drive business growth.
Measurement	MEAS	Developing and operating a measurement capability to support agreed organisational information needs.
Methods and tools	METL	Leads the adoption, management and optimisation of methods and tools, ensuring effective use and alignment with organisational objectives.
Network design	NTDS	Designing communication networks to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Network support	NTAS	Providing maintenance and support services for communications networks.
Non-functional testing	NFTS	Assessing systems and services to evaluate performance, security, scalability and other non-functional qualities against requirements or expected standards.
Numerical analysis	NUAN	Creating, analysing, implementing, testing and improving algorithms for numerically solving mathematical problems.
Offensive cyber operations	OCOP	Plans, executes and manages offensive cybersecurity operations, including target selection, electronic target folders and post-operation analysis.
Organisation design and implementation	ORDI	Planning, designing and implementing an integrated organisation structure and culture.
Organisational capability development	OCDV	Providing leadership, advice and implementation support to assess organisational capabilities and to identify, prioritise and implement improvements.
Organisational change enablement	OCEN	Facilitates cultural and behavioural change by enabling individuals and teams to embed new ways of working and adapt to changes.
Organisational change management	CIPM	Planning, designing and implementing activities to transition the organisation and people to the required future state.
Organisational facilitation	OFCL	Supporting workgroups to implement principles and practices for effective teamwork across organisational boundaries and professional specialisms.
Penetration testing	PENT	Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.
Performance management	PEMT	Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.
Portfolio management	POMG	Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.
Portfolio, programme and project support	PROF	Providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.
Problem management	PBMG	Managing the lifecycle of all problems that have occurred or could occur in delivering a service.
Process testing	PRTS	Assessing documented and undocumented process flows within a product, system or service against business needs through investigation and testing.
Product management	PROD	Managing and developing products or services throughout their full lifecycle, from inception through growth, maturity, and decline, to retirement.
Professional development	PDSV	Facilitating the professional development of individuals in line with their career goals and organisational requirements.
Programme management	PGMG	Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.
Programming/software development	PROG	Developing software components to deliver value to stakeholders.
Project management	PRMG	Delivering agreed project outcomes by aligning appropriate management techniques, collaboration, leadership and governance to specific project and organisational contexts.
Quality assurance	QUAS	Assuring, through ongoing and periodic assessments and reviews, that the organisation’s quality objectives are being met.
Quality management	QUMG	Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.
Radio frequency engineering	RFEN	Designing, installing and maintaining radio frequency based devices and software.
Real-time/embedded systems development	RESD	Designing and developing reliable real-time software typically within embedded systems.
Records management	RMGT	Planning, implementing and managing the full lifecycle of organisational records.
Release management	RELM	Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.
Requirements definition and management	REQM	Managing requirements through the entire delivery and operational lifecycle.
Resourcing	RESC	Acquiring, deploying and onboarding resources.
Risk management	BURM	Planning and implementing processes for managing risk across the enterprise, aligned with organisational strategy and governance frameworks.
Safety assessment	SFAS	Assessing safety-related software and hardware systems to determine compliance with standards and required levels of safety integrity.
Safety engineering	SFEN	Applying appropriate methods to assure safety during all lifecycle phases of safety-related systems developments.
Sales support	SSUP	Providing advice and support to the sales force, customers and sales partners.
Scientific modelling	SCMO	Applying computer simulation and other forms of computation to solve real-world problems in scientific disciplines.
Security operations	SCAD	Manages and administers security measures, using tools and intelligence to protect assets, ensuring compliance and operational integrity.
Selling	SALE	Finding prospective customers and working with them to identify needs, influence purchase decisions and enhance future business opportunities.
Service acceptance	SEAC	Managing the process to obtain formal confirmation that service acceptance criteria have been met.
Service catalogue management	SCMG	Providing a source of consistent information about available services and products to customers and users.
Service level management	SLMO	Agreeing targets for service levels and assessing, monitoring and managing the delivery of services against the targets.
Software configuration	PORT	Designing and deploying software product configurations into software environments or platforms.
Software design	SWDN	Architecting and designing software to meet specified requirements, ensuring adherence to established standards and principles.
Solution architecture	ARCH	Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.
Sourcing	SORC	Managing, or providing advice on, the procurement or commissioning of products and services.
Specialist advice	TECH	Providing authoritative, professional advice and direction in a specialist area.
Stakeholder relationship management	RLMT	Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.
Storage management	STMG	Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business objectives.
Strategic planning	ITSP	Creating and maintaining organisational-level strategies to align overall business plans, actions and resources with high-level business objectives.
Subject formation	SUBF	Specifying, designing and developing curricula within a structured and systematic education environment.
Supplier management	SUPP	Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
Sustainability	SUST	Advising and leading sustainability initiatives to reduce environmental impact and ensure compliance with relevant standards and regulations.
System software administration	SYSP	Installing, managing and maintaining operating systems, data management, office automation and utility software across various infrastructure environments.
Systems and software lifecycle engineering	SLEN	Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services.
Systems design	DESN	Designing systems to meet specified requirements and agreed systems architectures.
Systems development management	DLMG	Planning, estimating and executing systems development work to time, budget and quality targets.
Systems installation and removal	HSIN	Installing and testing, or decommissioning and removing, systems or system components.
Systems integration and build	SINT	Planning, implementing and controlling activities to integrate system elements, subsystems and interfaces to create operational systems, products or services.
Teaching	TEAC	Delivering and assessing curricula in a structured and systematic education environment.
Technology service management	ITMG	Managing the provision of technology-based services to meet defined organisational needs.
Threat intelligence	THIN	Developing and sharing actionable insights on current and potential security threats to the success or integrity of an organisation.
User acceptance testing	BPTS	Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.
User experience analysis	UNAN	Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.
User experience design	HCEV	Producing design concepts and prototypes for user interactions and experiences of a product, system or service.
User experience evaluation	USEV	Validating systems, products or services against user experience goals, metrics and targets.
User research	URCH	Identifying users' behaviours, needs and motivations using observational research methods.
Vulnerability assessment	VUAS	Identifying and classifying security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact.
Vulnerability research	VURE	Conducting applied research to discover, evaluate and mitigate new or unknown security vulnerabilities and weaknesses.
Workforce planning	WFPL	Strategically projecting the demand for people and skills and proactively planning the workforce supply to meet organisational needs.