#1540 Updated guidance for Service Level Management (SLMO) change request deferred
Reduce the formality of SLAs in SLMO. "Service expectations" for example are used in some organisations which are typically less formal/robust
Update guidance: Many organisations don't have formal SLA but much of the activity generally fits - can this be updated to reflect this use case?
Copied from SFIA 9. See there for any old comments.
Proposed change applies to Service level management
Current status of this request: deferred