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Delivering management, technical and administrative services to support and maintain live applications.

Managing the provision of technology-based services to meet defined organisational needs.

Systematically capturing, developing and leveraging vital knowledge to create value and enhance organisational performance.

Managing processes to collect, assemble and publish content across various channels to meet organisational and audience needs.

Validating systems, products or services against user experience goals, metrics and targets.

Producing design concepts and prototypes for user interactions and experiences of a product, system or service.

Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.

Identifying users' behaviours, needs and motivations using observational research methods.

Facilitating understanding of data by displaying concepts, ideas and facts using graphical representations.

Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.