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Ensuring service components have the capacity and performance to meet current and planned business needs.

Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.

Providing a source of consistent information about available services and products to customers and users.

Agreeing targets for service levels and assessing, monitoring and managing the delivery of services against the targets.

Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.

Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business ...

Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.

Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.

Installing and testing, or decommissioning and removing, systems or system components.

Providing maintenance and support services for communications networks.