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Ensuring that services deliver agreed levels of availability to meet the current and future needs of the business.

Specifying a hardware design model for a defined system architecture.

Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.

Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.

Delivering management, technical and administrative services to support and maintain live applications.

Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets.

Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.

Installing, configuring, monitoring, maintaining and improving the performance of databases and data stores.

Ensuring that service components have the capacity and performance to meet current and planned business needs.

Managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement.