Change management CHMG
The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or emergency changes, and changes due to incidents or problems to provide effective control and reduction of risk to the availability, performance, security and compliance of the business services impacted by the change.
Moving to SFIA 8
There is an updated version of this skill for SFIA 8.
- This skill has been renamed to Change control
- The name Change management meant that it could be confused with “organisational change management” – i.e. the skill associated with managing the human side of change
- The latest update of ITIL (ITILv4) has changed the name of “Change management” to “Change control.
- The skill descriptions have been edited for readability and guidance notes have been added
- Details available here - SFIA 8 Change control
- SFIA 7 skill descriptions will remain available for you to use
- Previous SFIA assessments are not impacted by this change.
Levels of responsibility for this skill
| 2 | 3 | 4 | 5 | 6 |
Change management: Level 1
This skill is not typically observed or practiced at this level of responsibility and accountability.
Change management: Level 2
Documents changes based on requests for change. Applies change control procedures.
Change management: Level 3
Develops, documents and implements changes based on requests for change. Applies change control procedures.
Change management: Level 4
Assesses, analyses, develops, documents and implements changes based on requests for change.
Change management: Level 5
Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.
Change management: Level 6
Sets the organisation's policy for the management of change in live services and test environments. Ensures effective control and treatment of risk to the availability, performance, security and compliance of the business services impacted.
Change management: Level 7
This skill is not typically observed or practiced at this level of responsibility and accountability.