SFIA 9 – Digital Transformation skills

The global skills and competency framework for the digital world
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Digital strategy, innovation and leadership
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Creating and maintaining organisational-level strategies to align overall business plans, actions and resources with high-level business objectives.
Strategic planning
ITSP
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Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.
Stakeholder relationship management
RLMT
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Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.
Innovation management
INOV
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Aligning an organisation's technology strategy with its business mission, strategy and processes and documenting this using architectural models.
Enterprise and business architecture
STPL
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Identifying and assessing new and emerging technologies, products, services, methods and techniques.
Emerging technology monitoring
EMRG
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Planning, designing and implementing activities to transition the organisation and people to the required future state.
Organisational change management
CIPM
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Defining and operating frameworks for decision-making, risk management, stakeholder relationships and compliance with organisational and regulatory obligations.
Governance
GOVN
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Planning and implementing processes for managing risk across the enterprise, aligned with organisational strategy and governance frameworks.
Risk management
BURM
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Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.
Portfolio management
POMG
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Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.
Benefits management
BENM
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Assessing the attractiveness of possible investments or projects.
Investment appraisal
INVA
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Managing the effective use and control of financial resources to support business strategies, compliance and risk mitigation.
Financial management
FMIT
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User centred design
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Identifying users' behaviours, needs and motivations using observational research methods.
User research
URCH
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Driving accessibility and inclusion in services and products.
Accessibility and inclusion
ACIN
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Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.
User experience analysis
UNAN
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Producing design concepts and prototypes for user interactions and experiences of a product, system or service.
User experience design
HCEV
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Validating systems, products or services against user experience goals, metrics and targets.
User experience evaluation
USEV
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Planning, designing and creating content that meets user-centred and organisational needs, encompassing textual information, graphical content and multimedia elements.
Content design and authoring
INCA
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Creating and applying visual concepts to communicate ideas, enhance aesthetics and improve user experience across digital and print media.
Graphic design
GRDN
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Validating systems, products, business processes or services to determine whether the acceptance criteria have been satisfied.
User acceptance testing
BPTS
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Cloud computing
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Managing the provision of technology-based services to meet defined organisational needs.
Technology service management
ITMG
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Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.
Solution architecture
ARCH
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Designing technology infrastructure to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Infrastructure design
IFDN
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Designing communication networks to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Network design
NTDS
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Provisioning, deploying, configuring, operating and optimising technology infrastructure across physical, virtual and cloud-based environments.
Infrastructure operations
ITOP
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Installing, managing and maintaining operating systems, data management, office automation and utility software across various infrastructure environments.
System software administration
SYSP
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Developing, implementing and testing a business continuity framework.
Continuity management
COPL
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Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business objectives.
Storage management
STMG
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Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.
Release management
RELM
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Transitioning software from development to live usage, managing risks and ensuring it works as intended.
Deployment
DEPL
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Planning, controlling and analysing costs to enable the effective use of financial resources.
Cost management
COMG
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Digital culture, skills and capabilities
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Providing leadership, advice and implementation support to assess organisational capabilities and to identify, prioritise and implement improvements.
Organisational capability development
OCDV
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Planning, analysing and designing job roles and structures to align with organisational requirements, goals and culture.
Job analysis and design
JADN
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Planning, designing and implementing an integrated organisation structure and culture.
Organisation design and implementation
ORDI
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Facilitates cultural and behavioural change by enabling individuals and teams to embed new ways of working and adapt to changes.
Organisational change enablement
OCEN
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Strategically projecting the demand for people and skills and proactively planning the workforce supply to meet organisational needs.
Workforce planning
WFPL
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Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
Competency assessment
LEDA
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Designing and developing resources to transfer knowledge, develop skills and change behaviours.
Learning design and development
TMCR
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Systematically capturing, developing and leveraging vital knowledge to create value and enhance organisational performance.
Knowledge management
KNOW
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Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.
Performance management
PEMT
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Enhancing employee engagement and ways of working, empowering employees and supporting their health and wellbeing.
Employee experience
EEXP
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Managing, or providing advice on, the procurement or commissioning of products and services.
Sourcing
SORC
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Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
Supplier management
SUPP
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Customer experience management
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Ensuring the delivery of high-quality interactions and experiences that meet customer expectations across all touchpoints and channels.
Customer experience
CEXP
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Developing and executing strategies to attract, engage and retain customers through targeted communications and loyalty initiatives.
Customer engagement and loyalty
CELO
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Managing and operating customer service or service desk functions.
Customer service support
CSMG
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Agreeing targets for service levels and assessing, monitoring and managing the delivery of services against the targets.
Service level management
SLMO
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Providing a source of consistent information about available services and products to customers and users.
Service catalogue management
SCMG
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Conducting in-depth analysis of financial data to derive insights and support decision-making.
Financial analysis
FIAN
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Gathering, analysing and interpreting data about markets, customers and competitors to inform business decisions and strategies.
Market research
MRCH
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Delivery and implementation
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Managing and developing products or services throughout their full lifecycle, from inception through growth, maturity, and decline, to retirement.
Product management
PROD
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Ensuring successful delivery of new or updated products and services through effective leadership and collaboration within defined delivery cycles.
Delivery management
DEMG
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Delivering agreed project outcomes by aligning appropriate management techniques, collaboration, leadership and governance to specific project and organisational contexts.
Project management
PRMG
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Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.
Programme management
PGMG
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Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.
Quality management
QUMG
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Providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.
Portfolio, programme and project support
PROF
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Analysing and proactively managing business demand for new services or modifications to existing service features or volumes.
Demand management
DEMM
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Developing and operating a measurement capability to support agreed organisational information needs.
Measurement
MEAS
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Cybersecurity
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Defining and operating a framework of security controls and security management strategies.
Information security
SCTY
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Manages and administers security measures, using tools and intelligence to protect assets, ensuring compliance and operational integrity.
Security operations
SCAD
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Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.
Incident management
USUP
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Manages identity verification and access permissions within organisational systems and environments.
Identity and access management
IAMT
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Identifying and classifying security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact.
Vulnerability assessment
VUAS
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Testing the effectiveness of security controls by emulating the tools and techniques of likely attackers.
Penetration testing
PENT
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Developing and sharing actionable insights on current and potential security threats to the success or integrity of an organisation.
Threat intelligence
THIN
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Business analysis and process improvement
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Investigating business situations to define recommendations for improvement action.
Business situation analysis
BUSA
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Creating new and potentially disruptive approaches to performing business activities.
Business process improvement
BPRE
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Managing requirements through the entire delivery and operational lifecycle.
Requirements definition and management
REQM
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Defining, evaluating and describing business change options for financial, technical and business feasibility and strategic alignment.
Feasibility assessment
FEAS
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Creating abstract or distilled models of business scenarios, representing processes, data and roles to support decision-making and analysis.
Business modelling
BSMO
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Assessing documented and undocumented process flows within a product, system or service against business needs through investigation and testing.
Process testing
PRTS
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AI and data
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Implementing and promoting ethical practices in the design, development, deployment and use of AI and data technologies.
Artificial intelligence (AI) and data ethics
AIDE
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Enabling data-driven decision making by extracting, analysing and communicating insights from structured and unstructured data.
Data analytics
DAAN
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Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.
Data science
DATS
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Designing, building, operationalising, securing and monitoring data pipelines, stores and real-time processing systems for scalable and reliable data management.
Data engineering
DENG
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Developing systems that learn from data and experience, improving performance, accuracy and adaptability in dynamic environments.
Machine learning
MLNG
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Facilitating understanding of data by displaying concepts, ideas and facts using graphical representations.
Data visualisation
VISL
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Developing and implementing plans, policies and practices that control, protect and optimise the value and governance of data assets.
Data management
DATM
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Developing models and diagrams to represent, communicate and manage data requirements and data assets.
Data modelling and design
DTAN
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Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.
Database administration
DBAD
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Specifying, designing and maintaining mechanisms for storing and accessing data across various environments and platforms.
Database design
DBDS
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Enabling the effective management and use of information assets.
Information management
IRMG
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Planning, implementing and managing the full lifecycle of organisational records.
Records management
RMGT
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Implementing and promoting compliance with information and data management legislation.
Information and data compliance
PEDP
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Software engineering/DevOps
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Developing software components to deliver value to stakeholders.
Programming/software development
PROG
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Architecting and designing software to meet specified requirements, ensuring adherence to established standards and principles.
Software design
SWDN
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Designing systems to meet specified requirements and agreed systems architectures.
Systems design
DESN
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Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services.
Systems and software lifecycle engineering
SLEN
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Planning, implementing and controlling activities to integrate system elements, subsystems and interfaces to create operational systems, products or services.
Systems integration and build
SINT
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Designing and deploying software product configurations into software environments or platforms.
Software configuration
PORT
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Assessing specified or unspecified functional requirements and characteristics of products, systems and services through investigation and testing.
Functional testing
TEST
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Assessing systems and services to evaluate performance, security, scalability and other non-functional qualities against requirements or expected standards.
Non-functional testing
NFTS
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Planning, estimating and executing systems development work to time, budget and quality targets.
Systems development management
DLMG
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Delivering management, technical and administrative services to support and maintain live applications.
Application support
ASUP
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SFIA Levels of responsibility


SFIA's attributes of Autonomy, Influence and Complexity are the key to determining level of impact, responsibility and accountability. Click the SFIA level to find the details.
SFIA Level 1
Follow		 SFIA Level 2
Assist		 SFIA Level 3
Apply		 SFIA Level 4
Enable		 SFIA Level 5
Ensure, advise		 SFIA Level 6
Initiate, influence		 SFIA Level 7
Set strategy, inspire, mobilise
Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge. Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences. Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace. Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives. Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation. Influences the organisation significantly, makes high-level decisions, shapes policies, demonstrates thought leadership, fosters collaboration, and accepts accountability for strategic initiatives and outcomes. Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.
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