SFIA 9 Multi-View

The global skills and competency framework for the digital world
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Data management and governance
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2
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7
Defining and operating frameworks for decision-making, risk management, stakeholder relationships and compliance with organisational and regulatory obligations.
Governance
GOVN
6
7
Planning and implementing processes for managing risk across the enterprise, aligned with organisational strategy and governance frameworks.
Risk management
BURM
2
3
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5
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7
Implementing and promoting ethical practices in the design, development, deployment and use of AI and data technologies.
Artificial intelligence (AI) and data ethics
AIDE
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4
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6
Aligning an organisation's technology strategy with its business mission, strategy and processes and documenting this using architectural models.
Enterprise and business architecture
STPL
5
6
7
Enabling the effective management and use of information assets.
Information management
IRMG
3
4
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7
Developing and implementing plans, policies and practices that control, protect and optimise the value and governance of data assets.
Data management
DATM
2
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Implementing and promoting compliance with information and data management legislation.
Information and data compliance
PEDP
4
5
6
Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.
Stakeholder relationship management
RLMT
4
5
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7
Coordinating information and technology strategies where the adoption of a common approach would benefit the organisation.
Information systems coordination
ISCO
6
7
Creating and maintaining organisational-level strategies to align overall business plans, actions and resources with high-level business objectives.
Strategic planning
ITSP
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5
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7
Data culture and capability
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Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.
Innovation management
INOV
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Creating new and potentially disruptive approaches to performing business activities.
Business process improvement
BPRE
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7
Providing leadership, advice and implementation support to assess organisational capabilities and to identify, prioritise and implement improvements.
Organisational capability development
OCDV
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6
7
Leads the adoption, management and optimisation of methods and tools, ensuring effective use and alignment with organisational objectives.
Methods and tools
METL
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6
Planning, designing and implementing an integrated organisation structure and culture.
Organisation design and implementation
ORDI
3
4
5
6
7
Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
Competency assessment
LEDA
2
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5
6
Systematically capturing, developing and leveraging vital knowledge to create value and enhance organisational performance.
Knowledge management
KNOW
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3
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5
6
7
Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.
Learning delivery
ETDL
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3
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5
Developing and operating a measurement capability to support agreed organisational information needs.
Measurement
MEAS
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6
Planning, designing and implementing activities to transition the organisation and people to the required future state.
Organisational change management
CIPM
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6
Facilitates cultural and behavioural change by enabling individuals and teams to embed new ways of working and adapt to changes.
Organisational change enablement
OCEN
4
5
6
Improving organisational performance by developing the performance of individuals and workgroups to meet agreed objectives with measurable results.
Performance management
PEMT
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5
6
Planning, analysing and designing job roles and structures to align with organisational requirements, goals and culture.
Job analysis and design
JADN
3
4
5
Data and analytics
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Enabling data-driven decision making by extracting, analysing and communicating insights from structured and unstructured data.
Data analytics
DAAN
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7
Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.
Data science
DATS
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Developing systems that learn from data and experience, improving performance, accuracy and adaptability in dynamic environments.
Machine learning
MLNG
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6
Facilitating understanding of data by displaying concepts, ideas and facts using graphical representations.
Data visualisation
VISL
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5
Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.
Business intelligence
BINT
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3
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5
Developing models and diagrams to represent, communicate and manage data requirements and data assets.
Data modelling and design
DTAN
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3
4
5
Specifying, designing and maintaining mechanisms for storing and accessing data across various environments and platforms.
Database design
DBDS
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5
Designing, building, operationalising, securing and monitoring data pipelines, stores and real-time processing systems for scalable and reliable data management.
Data engineering
DENG
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6
Data solutions - development and implementation
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7
Managing and developing products or services throughout their full lifecycle, from inception through growth, maturity, and decline, to retirement.
Product management
PROD
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6
Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.
Solution architecture
ARCH
4
5
6
Designing technology infrastructure to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Infrastructure design
IFDN
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3
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6
Designing systems to meet specified requirements and agreed systems architectures.
Systems design
DESN
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6
Developing software components to deliver value to stakeholders.
Programming/software development
PROG
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6
Planning, estimating and executing systems development work to time, budget and quality targets.
Systems development management
DLMG
4
5
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7
Architecting and designing software to meet specified requirements, ensuring adherence to established standards and principles.
Software design
SWDN
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6
Assessing specified or unspecified functional requirements and characteristics of products, systems and services through investigation and testing.
Functional testing
TEST
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Assessing systems and services to evaluate performance, security, scalability and other non-functional qualities against requirements or expected standards.
Non-functional testing
NFTS
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6
Assessing documented and undocumented process flows within a product, system or service against business needs through investigation and testing.
Process testing
PRTS
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Investigating business situations to define recommendations for improvement action.
Business situation analysis
BUSA
2
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6
Defining, evaluating and describing business change options for financial, technical and business feasibility and strategic alignment.
Feasibility assessment
FEAS
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6
Managing requirements through the entire delivery and operational lifecycle.
Requirements definition and management
REQM
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6
Planning, designing and creating content that meets user-centred and organisational needs, encompassing textual information, graphical content and multimedia elements.
Content design and authoring
INCA
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6
Managing processes to collect, assemble and publish content across various channels to meet organisational and audience needs.
Content publishing
ICPM
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6
Data security and quality
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Defining and operating a management framework of processes and working practices to deliver the organisation's quality objectives.
Quality management
QUMG
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7
Assuring, through ongoing and periodic assessments and reviews, that the organisation’s quality objectives are being met.
Quality assurance
QUAS
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6
Defining and operating a framework of security controls and security management strategies.
Information security
SCTY
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7
Protecting against and managing risks related to the use, storage and transmission of data and information systems.
Information assurance
INAS
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7
Manages and administers security measures, using tools and intelligence to protect assets, ensuring compliance and operational integrity.
Security operations
SCAD
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6
Manages identity verification and access permissions within organisational systems and environments.
Identity and access management
IAMT
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Identifying and classifying security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact.
Vulnerability assessment
VUAS
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Delivering independent, risk-based assessments of the effectiveness of processes, the controls and the compliance environment of an organisation.
Audit
AUDT
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Data operations and analytics
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Planning, implementing and managing the full lifecycle of organisational records.
Records management
RMGT
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5
Managing and operating customer service or service desk functions.
Customer service support
CSMG
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6
Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.
Incident management
USUP
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Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.
Availability management
AVMT
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6
Developing, implementing and testing a business continuity framework.
Continuity management
COPL
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6
Managing the lifecycle of all problems that have occurred or could occur in delivering a service.
Problem management
PBMG
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5
Interpreting information and assigning classifications or labels based on domain-specific knowledge, standards and guidelines to enable data analysis and use.
Analytical classification and coding
ANCC
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6
Managing processes to collect, assemble and publish content across various channels to meet organisational and audience needs.
Content publishing
ICPM
1
2
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6
Planning, designing and creating content that meets user-centred and organisational needs, encompassing textual information, graphical content and multimedia elements.
Content design and authoring
INCA
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6
Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.
Database administration
DBAD
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5
Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business objectives.
Storage management
STMG
2
3
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6
Ensuring service components have the capacity and performance to meet current and planned business needs.
Capacity management
CPMG
2
3
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5
6
SFIA Levels of responsibility


SFIA's attributes of Autonomy, Influence and Complexity are the key to determining level of impact, responsibility and accountability. Click the SFIA level to find the details.
SFIA Level 1
Follow		 SFIA Level 2
Assist		 SFIA Level 3
Apply		 SFIA Level 4
Enable		 SFIA Level 5
Ensure, advise		 SFIA Level 6
Initiate, influence		 SFIA Level 7
Set strategy, inspire, mobilise
Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge. Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences. Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace. Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives. Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation. Influences the organisation significantly, makes high-level decisions, shapes policies, demonstrates thought leadership, fosters collaboration, and accepts accountability for strategic initiatives and outcomes. Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.
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