SFIA 9 Multi-View

The global skills and competency framework for the digital world
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Cloud Development and Delivery
Solution Architecture
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Managing requirements through the entire delivery and operational lifecycle.
Requirements definition and management
REQM
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3
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5
6
Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes.
Solution architecture
ARCH
4
5
6
Designing systems to meet specified requirements and agreed systems architectures.
Systems design
DESN
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3
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5
6
Defining, evaluating and describing business change options for financial, technical and business feasibility and strategic alignment.
Feasibility assessment
FEAS
2
3
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5
6
Software Engineering / DevOps
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7
Architecting and designing software to meet specified requirements, ensuring adherence to established standards and principles.
Software design
SWDN
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6
Developing software components to deliver value to stakeholders.
Programming/software development
PROG
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3
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6
Assessing specified or unspecified functional requirements and characteristics of products, systems and services through investigation and testing.
Functional testing
TEST
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Assessing systems and services to evaluate performance, security, scalability and other non-functional qualities against requirements or expected standards.
Non-functional testing
NFTS
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Planning, implementing and controlling activities to integrate system elements, subsystems and interfaces to create operational systems, products or services.
Systems integration and build
SINT
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Managing the release of new and updated services into production, ensuring alignment with business objectives and compliance standards.
Release management
RELM
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Transitioning software from development to live usage, managing risks and ensuring it works as intended.
Deployment
DEPL
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Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.
Configuration management
CFMG
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Designing and deploying software product configurations into software environments or platforms.
Software configuration
PORT
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Cloud Data and Analytics
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Developing and implementing plans, policies and practices that control, protect and optimise the value and governance of data assets.
Data management
DATM
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Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.
Database administration
DBAD
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3
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5
Enabling data-driven decision making by extracting, analysing and communicating insights from structured and unstructured data.
Data analytics
DAAN
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3
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Applying mathematics, statistics, data mining and predictive modelling techniques to gain insights, predict behaviours and generate value from data.
Data science
DATS
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Developing systems that learn from data and experience, improving performance, accuracy and adaptability in dynamic environments.
Machine learning
MLNG
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Designing, building, operationalising, securing and monitoring data pipelines, stores and real-time processing systems for scalable and reliable data management.
Data engineering
DENG
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6
Cloud Technical Foundation
Cloud Infrastructure and Operations
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7
Provisioning, deploying, configuring, operating and optimising technology infrastructure across physical, virtual and cloud-based environments.
Infrastructure operations
ITOP
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5
Installing, managing and maintaining operating systems, data management, office automation and utility software across various infrastructure environments.
System software administration
SYSP
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3
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5
Designing communication networks to meet business requirements, ensuring scalability, reliability, security and alignment with strategic objectives.
Network design
NTDS
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3
4
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6
Providing maintenance and support services for communications networks.
Network support
NTAS
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5
Provisioning, configuring and optimising on-premises and cloud-based storage solutions, ensuring data availability, security and alignment with business objectives.
Storage management
STMG
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Installing, configuring, monitoring, maintaining databases and data stores, ensuring performance and security and adapting to evolving technologies.
Database administration
DBAD
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3
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5
Ensuring services deliver agreed levels of availability to meet the current and future needs of the business.
Availability management
AVMT
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4
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6
Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.
Configuration management
CFMG
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Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.
Change control
CHMG
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Platform Management
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Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services.
Systems and software lifecycle engineering
SLEN
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7
Installing, managing and maintaining operating systems, data management, office automation and utility software across various infrastructure environments.
System software administration
SYSP
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3
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5
Planning, identifying, controlling, accounting for and auditing of configuration items (CIs) and their interrelationships.
Configuration management
CFMG
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3
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6
Leads the adoption, management and optimisation of methods and tools, ensuring effective use and alignment with organisational objectives.
Methods and tools
METL
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6
Edge Computing / IoT
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Designing and developing reliable real-time software typically within embedded systems.
Real-time/embedded systems development
RESD
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Specifying and designing hardware systems and components to meet defined requirements by following agreed design principles and standards.
Hardware design
HWDE
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Decommissioning
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Planning, designing and managing the buildings, space and facilities which, collectively, make up the IT estate.
Facilities management
DCMA
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Managing the full lifecycle of assets from acquisition, operation, maintenance to disposal.
Asset management
ASMG
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Installing and testing, or decommissioning and removing, systems or system components.
Systems installation and removal
HSIN
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3
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5
Cloud Business and Strategy
Cloud Strategy and Leadership
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Creating and maintaining organisational-level strategies to align overall business plans, actions and resources with high-level business objectives.
Strategic planning
ITSP
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5
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Creating new and potentially disruptive approaches to performing business activities.
Business process improvement
BPRE
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Developing and applying a management framework to define and deliver a portfolio of programmes, projects and/or ongoing services.
Portfolio management
POMG
5
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7
Identifying and assessing new and emerging technologies, products, services, methods and techniques.
Emerging technology monitoring
EMRG
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5
6
Identifying, prioritising, incubating and exploiting opportunities provided by information, communication and digital technologies.
Innovation management
INOV
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6
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Assessing the attractiveness of possible investments or projects.
Investment appraisal
INVA
4
5
6
Cloud Product Management
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Managing and developing products or services throughout their full lifecycle, from inception through growth, maturity, and decline, to retirement.
Product management
PROD
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Identifying users' behaviours, needs and motivations using observational research methods.
User research
URCH
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Understanding the context of use for systems, products and services and specifying user experience requirements and design goals.
User experience analysis
UNAN
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Producing design concepts and prototypes for user interactions and experiences of a product, system or service.
User experience design
HCEV
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6
Ensuring the delivery of high-quality interactions and experiences that meet customer expectations across all touchpoints and channels.
Customer experience
CEXP
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Validating systems, products or services against user experience goals, metrics and targets.
User experience evaluation
USEV
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Cloud Financials [FinOps]
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Managing the effective use and control of financial resources to support business strategies, compliance and risk mitigation.
Financial management
FMIT
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6
Planning, controlling and analysing costs to enable the effective use of financial resources.
Cost management
COMG
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6
Developing and managing financial budgets and forecasts to enable effective decision-making and resource allocation.
Budgeting and forecasting
BUDF
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3
4
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6
Ensuring service components have the capacity and performance to meet current and planned business needs.
Capacity management
CPMG
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3
4
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6
Forecasting, planning and monitoring the emergence and effective realisation of anticipated benefits from projects and programmes.
Benefits management
BENM
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4
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6
Analysing and proactively managing business demand for new services or modifications to existing service features or volumes.
Demand management
DEMM
4
5
6
Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.
Business intelligence
BINT
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3
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5
Developing and operating a measurement capability to support agreed organisational information needs.
Measurement
MEAS
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6
Conducting in-depth analysis of financial data to derive insights and support decision-making.
Financial analysis
FIAN
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6
Cloud Transformation
Enterprise Architecture
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2
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7
Aligning an organisation's technology strategy with its business mission, strategy and processes and documenting this using architectural models.
Enterprise and business architecture
STPL
5
6
7
Creating new and potentially disruptive approaches to performing business activities.
Business process improvement
BPRE
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3
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5
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7
Creating abstract or distilled models of business scenarios, representing processes, data and roles to support decision-making and analysis.
Business modelling
BSMO
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6
Investigating business situations to define recommendations for improvement action.
Business situation analysis
BUSA
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6
Cloud Migration and Transformation
1
2
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5
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7
Providing leadership, advice and implementation support to assess organisational capabilities and to identify, prioritise and implement improvements.
Organisational capability development
OCDV
5
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7
Systematically analysing, managing and influencing stakeholder relationships to achieve mutually beneficial outcomes through structured engagement.
Stakeholder relationship management
RLMT
4
5
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7
Managing the provision of technology-based services to meet defined organisational needs.
Technology service management
ITMG
5
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7
Planning, estimating and executing systems development work to time, budget and quality targets.
Systems development management
DLMG
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5
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7
Identifying, planning and coordinating a set of related projects and activities in support of specific business strategies and objectives.
Programme management
PGMG
6
7
Delivering agreed project outcomes by aligning appropriate management techniques, collaboration, leadership and governance to specific project and organisational contexts.
Project management
PRMG
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5
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7
Providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.
Portfolio, programme and project support
PROF
2
3
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6
Planning, designing and implementing activities to transition the organisation and people to the required future state.
Organisational change management
CIPM
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3
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6
Facilitates cultural and behavioural change by enabling individuals and teams to embed new ways of working and adapt to changes.
Organisational change enablement
OCEN
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6
Assessing documented and undocumented process flows within a product, system or service against business needs through investigation and testing.
Process testing
PRTS
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2
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Managing the process to obtain formal confirmation that service acceptance criteria have been met.
Service acceptance
SEAC
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4
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6
Cloud Governance and Security
Cloud Security and Resilience
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7
Manages and administers security measures, using tools and intelligence to protect assets, ensuring compliance and operational integrity.
Security operations
SCAD
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Manages identity verification and access permissions within organisational systems and environments.
Identity and access management
IAMT
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6
Developing, implementing and testing a business continuity framework.
Continuity management
COPL
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6
Coordinating responses to a diverse range of incidents to minimise negative impacts and quickly restore services.
Incident management
USUP
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6
Managing the lifecycle of all problems that have occurred or could occur in delivering a service.
Problem management
PBMG
2
3
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5
Identifying and classifying security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact.
Vulnerability assessment
VUAS
2
3
4
5
Cloud Governance and Compliance
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2
3
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5
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7
Defining and operating a framework of security controls and security management strategies.
Information security
SCTY
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3
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7
Protecting against and managing risks related to the use, storage and transmission of data and information systems.
Information assurance
INAS
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Implementing and promoting compliance with information and data management legislation.
Information and data compliance
PEDP
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6
Defining and operating frameworks for decision-making, risk management, stakeholder relationships and compliance with organisational and regulatory obligations.
Governance
GOVN
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7
Planning and implementing processes for managing risk across the enterprise, aligned with organisational strategy and governance frameworks.
Risk management
BURM
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3
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7
Delivering independent, risk-based assessments of the effectiveness of processes, the controls and the compliance environment of an organisation.
Audit
AUDT
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3
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5
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7
Cloud Sourcing and Supplier Management
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2
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7
Managing, or providing advice on, the procurement or commissioning of products and services.
Sourcing
SORC
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3
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Managing and operating formal contracts, addressing supplier and client needs in product and service provision.
Contract management
ITCM
2
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Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies and service quality.
Supplier management
SUPP
2
3
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Providing a source of consistent information about available services and products to customers and users.
Service catalogue management
SCMG
2
3
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5
Cloud People and Skills
Cloud Upskilling & Talent Management
1
2
3
4
5
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7
Planning, designing and implementing an integrated organisation structure and culture.
Organisation design and implementation
ORDI
3
4
5
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7
Planning, analysing and designing job roles and structures to align with organisational requirements, goals and culture.
Job analysis and design
JADN
3
4
5
Strategically projecting the demand for people and skills and proactively planning the workforce supply to meet organisational needs.
Workforce planning
WFPL
4
5
6
Acquiring, deploying and onboarding resources.
Resourcing
RESC
2
3
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6
Assessing knowledge, skills, competency and behaviours by any means, whether formal or informal, against frameworks such as SFIA.
Competency assessment
LEDA
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3
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6
Facilitating the professional development of individuals in line with their career goals and organisational requirements.
Professional development
PDSV
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5
6
Cloud Education and Training
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7
Delivering management, advisory and administrative services to support the development of knowledge, skills and competencies.
Learning and development management
ETMG
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3
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7
Designing and developing resources to transfer knowledge, develop skills and change behaviours.
Learning design and development
TMCR
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3
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5
Transferring knowledge, developing skills and changing behaviours using a range of techniques, resources and media.
Learning delivery
ETDL
2
3
4
5
Generic attributes
Attributes
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7
No description available.
Autonomy
AUTO
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7
No description available.
Complexity
COMP
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No description available.
Influence
INFL
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7
No description available.
Knowledge
KNGE
1
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7
Business skills/Behavioural factors
1
2
3
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5
6
7
No description available.
Collaboration
COLL
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2
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7
No description available.
Communication
COMM
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7
No description available.
Improvement mindset
IMPM
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7
No description available.
Creativity
CRTY
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No description available.
Decision-making
DECM
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7
No description available.
Digital mindset
DIGI
1
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7
No description available.
Leadership
LEAD
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7
No description available.
Learning and development
LADV
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7
No description available.
Planning
PLAN
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No description available.
Problem-solving
PROB
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7
No description available.
Adaptability
ADAP
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7
No description available.
Security, privacy and ethics
SCPE
1
2
3
4
5
6
7
SFIA Levels of responsibility


SFIA's attributes of Autonomy, Influence and Complexity are the key to determining level of impact, responsibility and accountability. Click the SFIA level to find the details.
SFIA Level 1
Follow		 SFIA Level 2
Assist		 SFIA Level 3
Apply		 SFIA Level 4
Enable		 SFIA Level 5
Ensure, advise		 SFIA Level 6
Initiate, influence		 SFIA Level 7
Set strategy, inspire, mobilise
Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work. Learns and applies basic skills and knowledge. Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems. Actively learns through training and on-the-job experiences. Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines. Proactively enhances skills and impact in the workplace. Performs diverse complex activities, supports and guides others, delegates tasks when appropriate, works autonomously under general direction, and contributes expertise to deliver team objectives. Provides authoritative guidance in their field and works under broad direction. Accountable for delivering significant work outcomes, from analysis through execution to evaluation. Influences the organisation significantly, makes high-level decisions, shapes policies, demonstrates thought leadership, fosters collaboration, and accepts accountability for strategic initiatives and outcomes. Operates at the highest organisational level, determines overall organisational vision and strategy, and assumes accountability for overall success.
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