The global skills and competency framework for the digital world

Webinar slides and recordings

Slides and recordings available now | How to provide feedback

Volunteer to review 

  • Proofreading
  • In depth reviews - e.g. Service design, Testing, Cybersecurity, Cloud - any other new skills
  • E-mail [email protected] 

If you can’t find something or have a specific question or idea

Detailed comments on skills content

  • For instance; typos, grammar or suggested re-wording
  • E-mail [email protected] 
  • Please start the email subject line “SFIA 9 Beta:” followed by the 4 letter code where applicable

Change Requests

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Transcript summary - key messages from the webinar

Introduction and Overview

  • The webinar introduced the SFIA9 beta release, detailing the updates and enhancements compared to SFIA8.
  • The session aimed to engage with both existing users and newcomers, offering insights into the changes and seeking feedback for the final release.

SFIA Foundation's Purpose and Operations

  • The SFIA Foundation is an independent, not-for-profit organisation focused on enhancing global digital workforce capabilities.
  • Key activities include active stewardship of the SFIA framework, developing supporting materials, and facilitating its effective use.

Webinar Format and Engagement

  • The session included live demos, polls, and a Q&A section to interact with attendees and gather their input.
  • Attendees were encouraged to provide feedback through polls and the chat feature, with the assurance that their identities would not be linked to their responses.

SFIA9 Beta Release Details

  • The beta release offers an opportunity for users to review and provide feedback before the final release in October 2024.
  • This approach allows for adjustments based on user input, ensuring the framework remains relevant and useful.

Core Framework

  • Unchanged Structure: The SFIA framework maintains its seven-level structure, integrating professional skills, business skills, behaviours, and knowledge to reflect real-world professional environments.
  • Framework Integrity: Ensuring the framework remains current, relevant, and contemporary while preserving its core concepts and values.

Presentation Enhancements

  • Essence Statements: New short descriptions summarising each of the seven levels (e.g., follow, assist, apply) to provide a quick understanding of what each level entails.
  • Guidance Notes: Additional notes to help interpret the levels of responsibility and behavioural factors, offering clarity and better usability.
  • Behavioural Factors: Previously a long stream of text, these have been broken out into individual components under specific headings (e.g., decision making, planning, collaboration), making it easier to focus on particular areas.

Professional Skills

  • Refreshed Skills: Updates to several existing skills, including better presentation and more detailed guidance notes.
  • New Skills: Introduction of new skills in key areas such as marketing, procurement, financial management, and others.
  • Extended Levels: Some skills have been extended to lower levels where appropriate, though not all skills have been brought down to level 1 due to context-specific relevance.
  • Linked Levels of Responsibility: Explicit linkage between professional skills and levels of responsibility to ensure coherence and integration across the framework.

Thematic Updates

  • Cybersecurity: Ongoing updates to reflect the evolving nature of cybersecurity threats and practices.
  • Artificial Intelligence (AI): Enhancements in the AI domain, building on previous work in machine learning and data science, with more updates expected.
  • Cloud Computing: Specific skills and guidance for roles in cloud computing, reflecting the industry's growth and importance.
  • Data Skills: Detailed review and update of skills related to data analytics, data science, and data management.
  • Digital Health: Identification of relevant skills and new requirements in the rapidly growing field of digital health.
  • Service Design: Ongoing exploration of how best to represent service design skills within the framework, seeking user feedback for refinement.
  • Testing: Consideration of breaking up the single testing skill into multiple skills based on user feedback and industry needs.

Specific Enhancements

  • Levels of Responsibility: No change in the seven levels themselves, but enhanced descriptions and presentations to make them easier to use and understand.
  • Generic Attributes: Added descriptions and guidance notes for attributes like autonomy, influence, complexity, and knowledge.
  • Business Skills: Clearer presentation of business skills with headings for each behavioural factor, making it easier to navigate and apply.

New Diagrammatic Representations

  • Integration of Skills and Levels: New diagrams to illustrate the relationship between professional skills and levels of responsibility, helping users understand how they align and interact.

Website Enhancements

  • Search Functionality: Improved search features on the SFIA website, allowing users to find specific skills or related groups of skills more easily.
  • Tagging and Change Indicators: Introduction of tags to indicate changes, new levels, or significant updates, helping users quickly identify what's new or altered in SFIA9.

Areas Requiring Further Input

  • Testing Skills: Debate on whether to split the existing testing skill into multiple skills.
  • Service Design: Seeking feedback on the best way to represent skills associated with service design and user-centred design.
  • AI and Cybersecurity: Anticipating further updates in these rapidly evolving fields.

Feedback and Participation

  • Attendees were urged to review the beta release and provide feedback on usability, content, and readability.
  • Volunteers were sought for proofreading, translations, and participation in working groups to further refine and develop the framework.

Future Developments

  • Continuous improvement of the SFIA framework with regular updates and enhancements based on user feedback.
  • Emphasis on making SFIA easier to use and more accessible through better support materials and website enhancements.


  • The SFIA9 beta release is a collaborative effort with the global digital community, aiming to create a robust and relevant skills framework.
  • The final release in October 2024 will incorporate feedback from the beta phase, ensuring the framework meets the needs of its users.