The global skills and competency framework for the digital world

Prototype LoRs for SFIA v9

Behavioural / business skills

  • In the workplace, individuals rarely employ behavioural skills in isolation.
  • Being effective usually requires multiple behavioural skills. For example, effective problem-solving may involve collaboration, judgment, decision-making, and communication skills.
  • Developing one behavioural skill often involves strengthening related behavioural skills. e.g. improving leadership skills involves enhancing communication, decision-making, and influencing abilities. These skills reinforce and complement each other.
  • By showing things separately we might - inadvertently - look like we are saying they are a stand alone.
  • The intent is to provide an opportunity for nuances around skills profiles and development that you can't get with a single "business skills"
  • You don't need to over-complicate. A good starting point for a employer new to SFIA - would be to say  a role needs all the business skills at a single level aligned to your role,
  • One you get familiar with SFIA you might take a more nuanced approach

Level 1 - Follow

Essence of the level: Performs routine tasks under close supervision, follows instructions, and requires guidance to complete their work.
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Level 2 - Assist

Essence of the level: Provides assistance to others, works under routine supervision, and uses their discretion to address routine problems.
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Level 3 - Apply

Essence of the level: Performs varied tasks, sometimes complex and non-routine, using standard methods and procedures. Works under general direction, exercises discretion, and manages own work within deadlines.
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Level 4 - Enable

Essence of the level: Performs diverse complex activities, supports and supervises others, works autonomously under general direction, and contributes expertise to deliver team objectives
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Level 5 - Ensure, advise

Essence of the level: Provides authoritative guidance in their field and works under broad direction. Accountable for achieving workgroup objectives and managing work from analysis to execution and evaluation
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Level 6 - Initiate, influence

Essence of the level: Has significant organizational influence, makes high-level decisions, shapes policies, demonstrates leadership, fosters organizational collaboration, and accepts accountability in key areas.
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