#1541 Update level descriptors for Incident Management (USUP) to align with other skills change request pending
Need better level indicators
Very easy to reach USUP 4 - often see CSMG3 and USUP4 together
Need to enhance guidance - this applies to the management of the incidents and the incident process, not just being a resolver at the end of a ticketing system
Proposed change applies to Incident management
Current status of this request: pending