#1559 Please add "Service Architecture" as a skill change request pending
Service architecture is a skill practised by service architects, whose primary objective is to design all of the service management required for a new or changed service to become operational and supportable.
Service architecture is a skill practised by service architects, whose primary objective is to design all of the service management required for a new or changed service to become operational and supportable. The main artefact created by a service architect is the service design package (SDP). The SDP is a crucial input to service transition.
The terms "service designer" and "service architect" are often incorrectly used interchangeably. They are similar but not the same. A service designer is more concerned with the look and feel of a service, and the digital experience. The service architect is concerned with how the solution should be supported and maintained in live operation, how it will meet all of its functional and non-functional sets of requirements.
A service architect should be engaged as early in a solution development project as possible, certainly by the point at which requirements are to be gathered.
Current status of this request: pending