#1487 New skill for Monitoring & Event Management change request pending
Monitoring/Event Management is mentioned to some degree in existing skills (e.g. ITOP, MEAS) but there are plenty of examples of roles with a specialist focus on designing, maintaining, and operating monitoring systems and event management processes separate from the systems-operations skills like ITOP.
Lower levels skills might include basic acknowledgement of events alerts, initiating incident/problem tickets or performing pre-agreeed actions. Higher levels would include ownership of the event management and alerting systems.
Current status of this request: pending