The global skills and competency framework for the digital world

#1545 Better alignment of descriptions with levels for Customer Service Support (CSMG) change request pending

Need better level indicators

CSMG4 seems to be a big step up from CSMG 3
CSMG 1,2 don't seem to be used often - can the steps between the levels be more even?
Descriptors are very IT service-desk centric - would like to see this updated to make it easier to identify as a skill for those in customer contact call centers (not IT Service desk)

Proposed change applies to Customer service support

Current status of this request: pending

nz sfia users