SFIA View: SFIA - EU ICT Role Profiles

SFIA - EU ICT Role Profiles

The EU has published 30 ICT professional role profiles and as part of our ongoing collaboration, the SFIA Foundation has published SFIA competency profiles for these roles. This mapping, using the richness of SFIA, enables SFIA users both within the EU and wider global community to make use of these ICT Profiles.

The European Union (EU) has published 30 ICT Professional Role Profiles to “provide a generic set of typical roles performed by ICT Professionals in any organization, covering the full ICT business process”. These are presented in the document from CEN:  CWA 16458-1:2018 European ICT Professional Role Profiles – Part 1: 30 ICT Profiles

  • CEN (European Committee for Standardization) is an association that brings together the National Standardization Bodies of 34 European countries.

There are important considerations to be taken into account when using standard, generic role profiles and detailed guidance is provided below.

  • For further discussion, about using standard profiles and our collaborations, contact the 

Using generic profiles

  • When you review the list of role profiles you may feel there are some missing, some with the wrong names and some that you do not need.
  • As with all generic profiles; they are not intended to be a rigid standard and the names of the roles and their content should be considered as just one way of categorising typical jobs in the industry.
This has two significant implications:
  1. organizations adopting generic profiles (from the EU or other sources) should use them as a starting point only. Then adapt to their own specific organizational context and requirements.  
  2. Other organizations (e.g. employers, national governments, professional bodies) will have different requirements than the EU. This may lead to a different set of generic profiles, differently named roles and different sets of responsibilities.
The SFIA framework provides a natural choice for organizations mapping skills and competency levels to generic profiles.
  • If you are interested in creating or expanding on the definition of generic profiles mapped to SFIA please contact the .

SFIA and e-CF Collaboration

The global SFIA Foundation collaborates on an ongoing basis with the EU's e-CF project and it was agreed that the SFIA Foundation would create a mapping which demonstrates how the SFIA generic attributes and professional skills align to the 30 EU ICT Professional roles.

*This complements the detailed comparison of the two frameworks performed in 2016. Since this comparison was completed there has been a new version of SFIA and another version of the e-CF is in the pipeline. Once the next version of the e-CF has been published the comparison will be updated.


  • Publicise (and make accessible) the EU ICT Professional Role Profiles to the more extensive and global SFIA user community (180 countries worldwide with extensive use across Europe as well as Asia-Pacific, North America, Latin America and the Middle East)
  • Provide a pragmatic approach for current and potential users to compare the content of the 2 frameworks.*

The results of this mapping are presented here and are comprised of:

A summary view of all the SFIA skills mapped to the EU ICT profiles

Click on image to see full-size interactive pdf with hyperlinked skill names.

Typical ICT Role Families

  • Feedback from employers of ICT Professionals is that they find it helpful to position standardised ICT profiles in the context of typical ICT Role families. 
  • This allows for effective resource planning, recruitment, deployment and professional development. 
  • A typical Project Delivery role family (including the Project Manager role) is illustrated below. It illustrates that the richer content of SFIA can be used to expand on the singular role profiles to create a role family definition. 
  • The table below identifies potential for multi-level/role family definitions. If you are interested in expanding on possible multi-level/role family definitions please contact the .

A list of SFIA skills profiles for the EU ICT Roles

This is a rich resource with SFIA skill and competency level descriptions for the 30 EU professional roles.
  • The content and format for the skills profiles listed here is illustrative only and is for the specific purpose of this collaboration.
  • The mapping and the format are not prescriptive.
  • The standard role profiles may not be the best fit for your organization. Anyone using these documents should take care to apply the principles of SFIA to their own organization and role design.

Grid mapping of the SFIA skills and skill levels mapped to each of the 30 profiles.

Click to see the full-size document.

Browsable view of the skills and skill levels relevant to the 30 roles.

e-CF Competence Area

SFIA Skill Name

& hyperlink to full skill description for each level

Short-form SFIA skill description

(The 1st few words only)

SFIA Levels of Responsibility 

see full description for each skill level by following the link

A. Plan Strategic planning The creation, iteration and maintenance of a strategy in order to align organizational actions, plans ... 5 6 7
Innovation The capability to identify, prioritise, incubate and exploit opportunities provided by information, ... 5 6 7
Research The systematic creation of new knowledge by data gathering, innovation, experimentation, evaluation ... 2 3 4 5 6
Business process improvement The creation of new and potentially disruptive approaches to performing business activities in order ... 5 6 7
Enterprise and business architecture The creation, iteration, and maintenance of structures such as enterprise and business architectures ... 5 6 7
Emerging technology monitoring The identification of new and emerging technologies, products, services, methods and techniques. The ... 4 5 6
Network planning The creation and maintenance of overall network plans, encompassing the communication of data, voice, ... 5 6
Solution architecture The design and communication of high-level structures to enable and guide the design and development ... 4 5 6
Portfolio management The development and application of a systematic management framework to define and deliver a portfolio ... 5 6 7
Business modelling The production of abstract or distilled representations of real world, business or gaming situations ... 2 3 4 5 6
organizational capability development The provision of leadership, advice and implementation support to assess organizational capabilities ... 5 6 7
organization design and implementation The planning, design and implementation of an integrated organization structure and culture including ... 5 6 7
Systems design The design of systems to meet specified requirements, compatible with agreed systems architectures, ... 4 5 6
Data modelling and design The development of models to represent and communicate data requirements and to enable organizations ... 2 3 4 5
Hardware design The specification and design of computing and communications equipment (such as semiconductor processors, ... 4 5 6
Service level management The planning, implementation, control, review and audit of service provision, to meet customer business ... 2 3 4 5 6 7
Product management The active management of products or services throughout their lifecycle (inception through to retirement) ... 3 4 5 6
B. Build Requirements definition and management The elicitation, analysis, specification and validation of requirements and constraints to a level that ... 2 3 4 5 6
Systems development management The planning, estimating and execution of programmes of systems development work to time, budget and ... 5 6 7
Software design The specification and design of software to meet defined requirements by following agreed design standards ... 2 3 4 5 6
Programming/software development The planning, designing, creation, amending, verification, testing and documentation of new and amended ... 2 3 4 5 6
Network design The production of network designs and design policies, strategies, architectures and documentation, ... 5 6
Testing The planning, design, management, execution and reporting of tests, using appropriate testing tools ... 1 2 3 4 5 6
Information content authoring The application of the principles and practices of authoring, designing, controlling, and presenting ... 1 2 3 4 5 6
User experience design The process of iterative design to enhance user satisfaction by improving the usability and accessibility ... 3 4 5 6
Systems integration and build The planning, implementation and control of activities to integrate/build components, subsystems and ... 2 3 4 5 6
Systems installation/decommissioning The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, ... 1 2 3 4 5
Release and deployment The management of the processes, systems and functions to package, build, test and deploy changes and ... 3 4 5 6
C. Run IT management The management of the IT infrastructure and resources required to plan for, develop, deliver and support ... 5 6 7
Configuration management The planning, management, control and governance of organizational, project and service assets and artefacts. ... 2 3 4 5 6
Change management The management of change to the service infrastructure including service assets, configuration items ... 2 3 4 5 6
System software The provision of specialist expertise to facilitate and execute the installation and maintenance of ... 3 4 5
Application support The provision of application maintenance and support services, either directly to users of the systems ... 2 3 4 5
IT infrastructure The operation and control of the IT infrastructure (comprising physical or virtual hardware, software, ... 1 2 3 4
Database administration The installation, configuration, upgrade, administration, monitoring and maintenance of databases. Providing ... 2 3 4 5
Network support The provision of network maintenance and support services. Support may be provided both to users of ... 2 3 4 5
Problem management The resolution (both reactive and proactive) of problems throughout the information system lifecycle, ... 3 4 5
Incident management The processing and coordination of appropriate and timely responses to incident reports, including channeling ... 2 3 4 5
Customer service support The management and operation of one or more customer service or service desk functions. Acting as a ... 1 2 3 4 5 6
D. Enable Information security The selection, design, justification, implementation and operation of controls and management strategies ... 3 4 5 6 7
Analytics The application of mathematics, statistics, predictive modeling and machine-learning techniques to discover ... 3 4 5 6 7
Data visualisation The process of interpreting concepts, ideas, and facts by using graphical representations. Condensing ... 4 5
Information content publishing The evaluation and application of different publishing methods and options, Recognizing key features, ... 1 2 3 4 5 6
Consultancy The provision of advice and recommendations, based on expertise and experience, to address client needs. ... 5 6 7
Specialist advice The development and exploitation of expertise in any specific area of information or communications ... 4 5 6
Knowledge management The systematic management of vital knowledge to create value for the organization by capturing, sharing, ... 2 3 4 5 6 7
Data management The management of practices and processes to ensure the security, quality, integrity, safety and availability ... 2 3 4 5 6
Methods and tools The definition, tailoring, implementation, assessment, measurement, automation and improvement of methods ... 3 4 5 6
Business analysis The methodical investigation, analysis, review and documentation of all or part of a business in terms ... 3 4 5 6
Learning and development management The provision of learning and development processes (including learning management systems) in order ... 3 4 5 6 7
Competency assessment The assessment of knowledge, skills and behaviors by any means whether formal or informal against frameworks ... 3 4 5 6
Learning design and development The specification, design, creation, packaging and maintenance of materials and resources for use in ... 3 4 5
Learning delivery The transfer of business and/or technical skills and knowledge and the promotion of professional attitudes ... 3 4 5
Performance management The optimization of performance of people, including determination of capabilities, integration into ... 4 5 6
Professional development The facilitation of the professional development of individuals, including initiation, monitoring, review ... 4 5 6
Quality management Quality management establishes within an organization a culture of quality and a system of processes ... 3 4 5 6 7
Sourcing The provision of policy, internal standards and advice on the procurement or commissioning of externally ... 2 3 4 5 6 7
Supplier management The alignment of an organization’s supplier performance objectives and activities with sourcing strategies ... 2 3 4 5 6 7
Contract management The overall management and control of the operation of formal contracts for supply of products and services. 4 5 6
Selling The identification of sales prospects and their qualification, the development of customer interest ... 4 5 6
E. Manage Enterprise IT governance The establishment and oversight of an organization's approach to the use of Information systems and ... 5 6 7
Information governance The overall governance of how all types of information, structured and unstructured, whether produced ... 4 5 6 7
Information assurance The protection of integrity, availability, authenticity, non-repudiation and confidentiality of information ... 5 6 7
Demand management The analysis and proactive management of business demand for new services or modifications to existing ... 5 6
Financial management The overall financial management, control and stewardship of the IT assets and resources used in the ... 4 5 6
Business risk management The planning and implementation of organization-wide processes and procedures for the management of ... 4 5 6 7
Continuity management The provision of service continuity planning and support, as part of, or in close cooperation with, ... 4 5
Programme management The identification, planning and coordination of a set of related projects within a programme of business ... 6 7
Project management The management of projects, typically (but not exclusively) involving the development and implementation ... 4 5 6 7
Portfolio, programme and project support The provision of support and guidance on portfolio, programme and project management processes, procedures, ... 2 3 4 5 6
Change implementation planning and management The definition and management of the process for deploying and integrating new digital capabilities ... 5 6
Benefits management Establishing an approach for forecasting, planning and monitoring the emergence and effective realization ... 5 6
User experience evaluation Validation of systems, products or services, to assure that the stakeholder and organizational requirements ... 2 3 4 5 6
Security administration The provision of operational security management and administrative services. Typically includes the ... 1 2 3 4 5 6
Resourcing The overall resource management of the workforce to enable effective operation of the organization. ... 4 5 6
Quality assurance The process of ensuring, through independent assessment and review, that appropriate working practices, ... 3 4 5 6
Measurement The development and operation of a measurement capability to support agreed organizational information ... 3 4 5 6
Conformance review The independent assessment of the conformity of any activity, process, deliverable, product or service ... 3 4 5 6
Relationship management The systematic identification, analysis, management, monitoring and improvement of stakeholder relationships ... 4 5 6 7